Senior, Shipboard Administration Specialist at Holland America Group

Fort Lauderdale, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, Technology Enablement, Continuous Improvement, Process Standardization, Regulatory Adherence, Risk Mitigation, Operational Readiness, Performance Review, Cost Optimization, Change Management, Audit Compliance, Issue Resolution, Documentation Management, System Implementation, Time Management, Organizational Skills

Industry

Travel Arrangements

Description

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone. We are looking to hire a Senior Specialist, Shipboard Administration. The Senior Specialist, Shipboard Administration supports the fleet-wide delivery of operational excellence across shipboard administrative functions. This role strengthens shipboard performance through data analysis, technology enablement, and continuous improvement initiatives that support compliance, consistency, service delivery and operational readiness. The Senior Specialist partners with shipboard and shoreside stakeholders to standardize administrative processes, support system and policy implementation, and ensure accurate documentation and regulatory adherence. By enabling effective governance and reliable administrative execution, the role contributes to efficient operations, risk mitigation, and an enhanced guest experience. The Senior Specialist upholds Princess’ Culture Essentials and The Princess Purpose service commitments while contributing directly to fleet success and overall operational efficiency. Here’s a summary of what Princess is looking for in a Senior Specialist, Shipboard Administration. Is this you? Responsibilities: Hotel Operations & Guest Experience * Research and recommend new technologies, and equipment to enhance hotel operations department efficiency and product delivery relating to clearance, documentation, shipboard turnaround operations. * Serve as the primary contact for hotel department technology development pertaining to shipboard administrative functions, coordinating with the shoreside Guest Port Operations, and shipboard leadership to launch enhancements. * Assist shoreside management to maintain and update shipboard administration SharePoint documents, HESS and MSPM updates, and inspection documentation. * Supports the shoreside leadership with various tasks pertaining to Guest Services operation, sanctuary Collection and more. * Prepare fleet communications, presentations, and meeting documentation to support shipboard teams in achieving operational standards. Product Delivery & Operational Efficiency * Use dashboards and analytical tools to provide real-time visibility into operational performance, identifying trends, bottlenecks, and improvement areas. * Conduct regular performance reviews, producing detailed operational insights for leadership. * Ensure accurate shoreside operational data capture, communication, and alignment to continuous improvement initiatives. Financial Responsibility * Identify trends, variances, and cost-saving opportunities, offering strategic recommendations to optimize financial outcomes. * Collaborate with hotel operations leadership and shipboard teams to ensure cost-effective resource utilization Team Development & Personnel * Model and reinforce Princess Culture Essentials and The Princess Purpose service principles across the shipboard Guest Services team. * Support change management and promote a culture of continuous improvement and innovation. * Encourage teammate driven ideas, assisting with development, approval and implementation processes. * Maintain knowledge of all Finance shipboard roles and rotations to ensure accurate guidance and support planning. Safety & Compliance * Support shipboard leadership in maintaining safe and compliant environments. * Ensure compliance with all HESS and US Public Health standards. * Assist in coordinating shipboard resources during outbreak situations requiring elected sanitation measures. * Review internal and external audit findings, supporting development of remediations plans and long term prevention strategies. Knowledge & Skills: * Scope: The Senior Specialist, Shipboard Administration plays a critical role in supporting the effective and compliant operation of shipboard service and administrative functions across the Princess fleet. This role ensures consistency in service and administrative standards, documentation, and governance that enable smooth shipboard operations and regulatory compliance. Serving as a subject matter expert, the Senior Specialist partners with shipboard administrative teams, hotel operations, HR, legal, compliance, IT, and shoreside leadership to support standardized execution of administrative processes and strategic initiatives that enhance operational effectiveness. * Problem solving: This role requires strong organizational and analytical capability to assess administrative processes, identify gaps or inefficiencies, and recommend practical improvements. The Senior Specialist must navigate dynamic shipboard environments, balancing regulatory requirements and corporate standards with operational realities. Through cross-functional collaboration, the role supports timely issue resolution related to documentation, records management, compliance processes, and system adoption, while promoting consistency and accuracy across the fleet. * Impact: The Senior Specialist, Shipboard Administration directly supports operational readiness and regulatory compliance across the fleet. The role impacts risk mitigation, audit preparedness, and administrative reliability by ensuring accurate documentation, consistent processes, and effective system utilization. By enabling standardized administrative practices and data integrity, the role strengthens transparency, supports efficient operations, and enhances the ability of shipboard teams to focus on delivering a high-quality guest experience. * Leadership: While this role does not include direct people leadership, it requires strong influence and partnership across shipboard and shoreside stakeholders. The Senior Specialist leads through expertise by guiding shipboard administrative teams, supporting the implementation of policies, procedures, and tools, and contributing to continuous improvement initiatives. Success in this role depends on the ability to collaborate cross-functionally, communicate clearly, support change management, and serve as a trusted administrative subject matter expert to ensure consistency, compliance, and operational excellence throughout the fleet. For all roles: * Knowledge: Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques. * Skills: Strong time management and organizational skills * Abilities: Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks. Requirements: * Experience in hotel operations, immigration and customs (shipboard or shoreside) * Experience with property management systems * Experience with data analysis, reporting and systems implementation * Strong operational understanding of hotel environments and guest experience drivers * Shipboard experience in administration (documentation/ clearance) operations * Experience with HESS, MSPM and audit compliance programs * Background in large-scale fleet or multi-site hotel operations * Experience contributing to continuous improvement or change management initiatives Travel: Less than 25% with shipboard travel likely Work Conditions: Work beyond normal business hours or on weekends may be required occasionally to support business needs, projects, or operations. Physical Demands: Work beyond normal business hours or on weekends may be required occasionally to support business needs, projects, or operations. This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Princess office Monday through Thursday each week. Employees may work from their homes on Fridays. Candidates must be located in (or willing to relocate to) the area. Princess provides comprehensive and innovative benefits to meet your needs, including: What You Can Expect * Cruise and Travel Privileges for You and Your Family * Health Benefits * 401(k) * Employee Stock Purchase Plan * Training & Professional Development * Tuition & Professional Certification Reimbursement * Rewards & Incentives Our Culture… Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: princess.com/en-us/company-information [https://www.princess.com/en-us/company-information]   Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.   Americans with Disabilities Act (ADA) Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact careers@carnival.com [careers@carnival.com]. #PCL #LI-Hybrid #LI-TM1

Responsibilities

This role supports fleet-wide operational excellence in shipboard administrative functions by strengthening performance through data analysis, technology enablement, and continuous improvement initiatives supporting compliance and service delivery. The specialist partners with stakeholders to standardize processes, support system implementation, and ensure accurate documentation and regulatory adherence.