ABOUT CLICKHOUSE

Established in 2009, ClickHouse leads the industry with its open-source column-oriented database system, driven by the vision of becoming the fastest OLAP database globally. The company empowers users to generate real-time analytical reports through SQL queries, emphasizing speed in managing escalating data volumes. Enterprises globally, including Lyft, Sony, IBM, GitLab, Twilio, HubSpot, and many more, rely on ClickHouse Cloud. It is available through open-source or on AWS, GCP, Azure, and Alibaba.
Note: This position can be based remotely in any country ClickHouse has a hiring presence.
We are committed to providing our customers with reliable and secure services at ClickHouse. To continue this, we are building out our Site Reliability Engineering team. As one of the first joiners to our Reliability Engineering Team at ClickHouse, you will be responsible for building and leading processes to ensure the reliability, availability, scalability, and performance of our cloud infrastructure that runs ClickHouse databases. You will collaborate with different teams like Control Plane, Dataplane, Core, Security, Support and Operations and guide them to design and implement scalable, secure, highly available and fault-tolerant distributed systems. You will also own the areas of incident management and response, post-mortem analysis including running blameless postmortems, and continuous improvement of our ClickHouse services. You will be leveraging your software engineering expertise to develop software platforms and tools to optimize the operational and engineering efficiencies of ClickHouse Cloud. This role is a unique opportunity to make a significant impact on our elastic, limitless scale, high-performance, serverless ClickHouse Cloud.

• Collaborate with various engineering teams in ClickHouse to design and implement scalable, secure, and highly available systems for ClickHouse.
• Establish and manage service level objectives (SLOs) and service level agreements (SLAs) for ClickHouse Cloud.
• Ensure all the infrastructure components in ClickHouse Cloud (including Dataplane, Control Plane and ClickHouse Core) have monitoring and alerting in place to ensure timely detection and resolution of incidents.
• Enhance and refine incident response processes and post-mortem analysis for any outages in ClickHouse Cloud including working with the support team to communicate to the impacted customers.
• Continuously improve the reliability and performance of our ClickHouse services.
• Plan, enable, and drive Chaos initiatives across Engineering teams, based upon internal priorities.
• Manage on-call processes to respond to performance and reliability issues, and establish best practices for coordinating escalation to resolve issues and minimize downtime.