ABOUT FIRSTHAND

Firsthand has built the first AI-powered Brand Agent platform, transforming the way marketers and publishers engage consumers through their own AI agents, anywhere online.
While most AI applications in marketing and advertising focus on back-office automation, the Firsthand Brand Agent Platform powers front-line consumer engagement. Operating across both owned properties and paid media, Firsthand’s Brand Agents make a company’s expertise accessible in real time, adapting to consumers’ interests and guiding them towards the information they need to take action. Central to the platform is Lakebed, the company’s AI-first data and knowledge rights management system that ensures brands retain full ownership and control of their expertise.
Firsthand is led by Jon Heller, Michael Rubenstein, and Wei Wei, whose previous ventures helped build the foundations of modern digital advertising. Backed by Radical Ventures, FirstMark Capital, Aperiam Ventures, and Crossbeam Venture Partners, Firsthand is shaping the future of AI-driven consumer engagement.
Firsthand is headquartered in NYC, with team members working together in-office three days a week.

We’re at the stage of recruiting founding engineers! As a highly motivated site reliability engineer, you will join a small crew to build, automate, monitor, and maintain cloud infrastructure for our web, data, and machine learning teams. You will:

• Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
• Develop, deploy, maintain, and improve cloud infrastructure in the GCP ecosystem.
• Maintain and improve GitHub Actions CI/CD workflows.
• Help monitor, alert, and address root causes for incidents and document fixes.
• Document decisions regarding technology choices, best practices, and processes.
• Build tools that facilitate team productivity and prioritize developer experience.
• This role is open to remote candidates who are experienced and can work in the US time zones.