At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. We take pride in helping tens of thousands of customers around the globe succeed with Apple.
Jamf offers remote, in-office, and hybrid roles. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.
This position is open to candidates who are currently residing in Australia and hold full working rights (e.g., Australian citizenship or permanent residency).

WHAT YOU’LL DO AT JAMF:

At Jamf, we empower people to be their best selves and do their best work. Site Reliability Engineers are responsible for helping balance development velocity against customer-centric stability of systems through the use of prescribed SRE best practices and the creation of new processes with automation. The Senior Site Reliability Engineer is responsible for creating and leading projects around how services and other workflows should be measured as well as participating in the observability of production systems and services through day to day operational responsibilities with the intention to gain that wisdom of production to then decide what toil should be automated next. The Senior Site Reliability Engineer are expected to operate with a DevOps mindset at the convergence point of Cloud Operations, Engineering, and Technical Support within the framework of the Agile process.

WHAT YOU CAN EXPECT TO DO IN THIS ROLE:

• Identify improvements in both the platform and processes by implementing established SRE concepts with the goal of improving product and system reliability
• Proactively engage and collaborate with other individuals and teams as issues arise by serving as an escalation point of customer issues to ensure successful outcomes
• Perform root cause analysis for customer impacting issues and be able to clearly document the solution and advise others from the results of those findings
• Create technical documentation based upon new technology proof of concepts, project work, root cause issue analysis, identification of alerting patterns, and proactively sharing this knowledge with other teams as part of the Continuous Improvement Model.
• Participate in team ceremonies to identify and refine potential work, communicate findings, and drive opportunities to collaborate
• Assign and communicate the business value and benefit hypothesis of new projects, initiatives, and strategies while being able to break down the technical work require to achieve a successful outcome
• Lead cross-team and cross-department technical collaboration in critical customer escalations
• Advise stakeholders and senior leadership on critical customer escalations
• Occasionally provide off hours support for deployments and customer escalations
  

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