ABOUT THE TEAM

Xero’s Product SRE teams will consist of dedicated world class SRE engineers, embedded into product teams to drive enduring reliability, world class observability, and high performing services.

OUR PURPOSE

At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.

ABOUT THE ROLE

This position requires a highly technical Senior Engineer with a strong engineering background, deep experience in SRE and a passion for enabling high performing products.
As a seasoned and relentless engineer, they will contribute to the company’s Product SRE strategy and contribute to the ongoing transformation of the Xero SRE culture. As a strong communicator, they’ll manage change and ensure the value of robust systems is communicated clearly across the business.
Any experience with reliability concepts such as: capacity management, autoscaling, safe deployment and releases, software strategies for reliability, fault tolerance, and graceful failure would be highly beneficial. Understanding of human factors, safety science, and resilience engineering are also valuable.

WHAT YOU’LL DO:

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• Contribute to the completion of the day to day deliverables of a dedicated product SRE team. These will be highly experienced Site Reliability Engineers with a strong culture of ownership, automation first, and constant quality of delivery.

• Build long term relationships with product engineering teams, ensuring everyone can deliver on system reliability with a theme of continuous improvement.
• Build a culture of continuous improvement to ensure product reliability is continuously improving and impact of issues are reduced; create and actively monitor quality standards for SRE teams and report regularly on its adherence.
• Assist with ongoing training across the business to ensure reliability requirements are well understood and incorporated into product designs.
• Participate in a 24/7 global on call roster, focusing on incident response and remediation.