POSITION OVERVIEW

At Guidewire, we make software that offers Property and Casualty (P&C) Insurance companies the tools to take care of their customers when they need it the most, whether that’s a time of crisis, a natural disaster, an accident, or exposure to cyber risks. We build the core applications that insurance companies use to sell and underwrite policies, settle claims, and bill their customers. We also have a portfolio of innovative products serving the needs of P&C insurance companies in areas such as data management, digital online portals, and predictive analytics. We run these products on the Guidewire Cloud Platform, and we help hundreds of insurance providers all over the world to handle billions of dollars of business.
We are proud to be voted a Top Cloud Employer on Glassdoor by our own employees and positioned as a market leader by industry experts like Gartner. We have a fun work environment and a culture that lives by our core values of integrity, rationality, and collegiality.

ABOUT THE ROLE

At Guidewire, we believe that great technology is powered by great people. We’re searching for a Senior Site Reliability Engineer who not only brings deep technical expertise but also thrives on engaging with customers, partners, and cross-functional teams. In this customer-facing role, you will ensure the smooth, reliable operation of our flagship cloud platform and InsuranceSuite products—all while championing a customer-first mindset.
If you’re passionate about automating complex systems and equally enthusiastic about building genuine human connections, we want to hear from you.
Job Description

WHAT YOU’LL DO

Customer-Centric Collaboration:
Serve as a technical ambassador, working directly with customers to understand their needs, address concerns, and ensure our systems support their business goals.
Participate in design reviews, production readiness checks, and post-incident analyses with both internal teams and customers to continuously improve service quality.
Technical Excellence & Reliability:
Collaborate closely with product development and other SRE teams to enhance the reliability, performance, and efficiency of our microservices applications.
Analyze data from observability and monitoring tools to optimize operational metrics across our customer-focused systems.
Develop, document, and technical solutions and training materials to empower your colleagues and ensure consistent, high-quality support.
Innovation & Automation:
Lead efforts to automate routine tasks and system maintenance on our SaaS multi-tenant infrastructure, ensuring 24x7x365 operations that meet both technical and customer experience benchmarks.
Create and refine tooling and processes that improve incident management, driving proactive measures to prevent issues before they affect our customers.
Cross-Functional Partnership:
Work alongside diverse teams—engineering, product development, and support—to integrate new features seamlessly and maintain an open dialogue about customer feedback.
Contribute code and strategic ideas that not only solve technical challenges but also enhance the overall customer journey.