Senior Social Care Payments Officer at London Borough of Brent

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

51138.0

Posted On

10 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Payment Systems, Financial Transaction Processing, Advanced Excel, Reconciliations, Payment Cycles, System Compliance, Workload Management, Relationship Building, Case Resolution, Solution-Focused Advice, Detail-Focused

Industry

Government Administration

Description

This Job posting is only open to Internal Applicants at Brent Council Salary range: £48,003 - £51,138 p.a. inc. London weighting Contract: Permanent Hours of work: 36 hours per week Location: Civic centre and other locations from time to time An Exciting Opportunity… Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us. The Post This is an exciting opportunity to join our newly formed Social Care Payments Team as a Senior Payments Officer. You will play a key role in transforming the way we deliver payments to Adult Social Care and Children & Young People’s providers across the borough. In this pivotal role, you will ensure timely, accurate, and compliant payments to a wide range of care providers, including home care agencies, residential care homes, direct payment carers, and foster carers. You will support the day‑to‑day operation of the payments service while driving improvements that help build a modern, responsive, and high‑performing function. The Person We are looking for someone with experience in leadership or someone who is ready to develop and grow into leadership responsibilities, working closely with and supporting the Team Manager. You will have a strong background in payment or finance environments, with solid knowledge of payment systems, accurate financial transaction processing, and advanced Excel skills. Experience in reconciliations, payment cycles, and system compliance is essential, along with the confidence to contribute to service improvements and support a growing and developing function. In this role, you will help allocate work and manage the workloads of the Payments Officers, ensuring the team delivers a high‑quality and efficient service. You will build strong, collaborative relationships both inside and outside the council, and support the Team Manager in resolving complex cases, providing clear, solution‑focused advice to colleagues and providers. If you are proactive, detail‑focused, and passionate about delivering a high‑quality payment service that supports our care system, we would love to hear from you. Why join us? We know people achieve their best when they feed valued. At Brent, you’ll benefit from: * Up to 33 days annual leave (depending on length of service) plus bank holidays * Excellent pension with generous employer contributions (LGPS) [https://www.lgpsmember.org/] * Hybrid and flexible working options available for most roles * Supportive family-friendly policies for parent, guardians, and carers * Health and wellbeing support, including access to eye test support and a 24/7 Employee Assistance Programme * Financial support such as education sessions, childcare deposit loans, and season ticket loans * Travel perks including affordable parking nearby, a Cycle to Work scheme, and great onsite facilities * Learning and development opportunities to help you grow your career * Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure, and entertainment Closing date: 16 March 2026 (23:59) Additional Information If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement. This position is only open to current employees of Brent Council or Temporary Agency Workers currently working in Brent Council. External candidates are not permitted to apply for internal only roles. Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application. We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances. The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found here [https://www.cifas.org.uk/fpn]. Brent has a positive approach to flexible working. As a disability confident employer Brent welcomes applications from people with all disabilities, including “non-visible” disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us via email [recruitment@brent.gov.uk]. Job Description [https://www.brent.gov.uk/-/media/files/brent-job-descriptions/2026/2830-senior-social-care-payments-officer-mar-26.pdf]

Responsibilities

The Senior Payments Officer will ensure timely, accurate, and compliant payments to various Adult Social Care and Children & Young People’s providers across the borough. This role involves supporting daily operations while driving improvements to build a modern, high-performing payments function.