Senior Social Key Account Manager at Intrepid Asia

Ho Chi Minh City, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

08 Aug, 26

Salary

0.0

Posted On

10 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Ecommerce Strategy, Live Commerce, TikTok Trends, Shopee Platform, Content Strategy, Account Management, Data Analysis, Project Management, Relationship Building, Negotiation, Microsoft Excel, Microsoft PowerPoint, Digital Marketing, Affiliate Management, Commercial Planning, A/B Testing

Industry

Software Development

Description

Who we are Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. We are growing rapidly and as the exclusive partner of Flywheel in SEA, we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end. The team you will be part of The Social Commerce Team is a fast-growing team leading the way in livestream selling, short video content, and affiliate marketing across Southeast Asia. We work with top brands, combining creativity, data, and platform expertise to drive real commercial results. As part of Intrepid’s end-to-end eCommerce ecosystem, we gain broad exposure across operations, collaborate with cross-functional experts, and play a key role in shaping how brands connect with digital shoppers in real time. The role We are seeking a dynamic Senior Social Key Account Manager for live commerce platforms primarily TikTok and Shopee. You will oversee brand performance, driving success through effective commercial and content strategies, and leveraging new trends and tools. As the main point of contact, you will create ecommerce strategies and annual plans, focusing on livestreams and short videos. A strong understanding of TikTok trends is crucial for guiding brands in creating impactful content. The ideal candidate is strategic, creative, and an excellent communicator, working closely with internal teams to ensure brand success. Responsibilities Manage Brand Performance: Oversee the end-to-end Live Commerce performance of assigned brands, focusing on achieving NMV/revenue, awareness, and other key goals through effective promotions and content strategies and historical data analysis. Develop Growth Plans: Create and implement annual growth plans tailored for Live Commerce, incorporating live streaming and short video content strategies, including BD pitches for potential brand clients. Content Strategy and Execution: Collaborate with the internal teams to develop a content calendar, brainstorm innovative content ideas, and continuously refine strategies and growth levers based on platform trends and key learnings. Strategic Guidance: Provide expert recommendations on strategies, promotions, and content ideas to enhance brand performance. Stay Informed: Keep up-to-date with TikTok and Shopee’s algorithms, trends, and best practices to optimize content strategies. Build Relationships: Act as the main point of contact for brands and platforms, fostering strong relationships with stakeholders, affiliate partners, and influencers. Collaborate Internally: Work with internal teams like production, merchandising, and performance marketing to ensure aligned strategies and smooth campaign execution. Coordinate with Platforms: Align with platform counterparts on promotional strategies and leverage unique opportunities. Support Brand Onboarding and Growth: Assist in the onboarding process for new brands and contribute to their growth plans. Ensure Account Retention: Partner with leadership to maintain and grow existing accounts. Promote Team Success: Share best practices and insights with the broader team to encourage innovation and collective success. Who we look for – the ideal profile Ability to develop a brand ecommerce strategy and translate it into annual & monthly activation plans. Continuous growth and improvement mindset — able to work closely with the brand to A/B test different live commerce approaches to build success stories and drive long-term improvement. Experience in developing digital / ecommerce campaign plans. At least 4 years of relevant experience in ecommerce, preferably with platforms like Lazada, Shopee, TikTok, other enablers, or with brands and distributors. 1-2 years of experience in live commerce (livestreaming or short video formats) is highly desirable. Strong passion for live commerce trends — staying up to date on what’s relevant and what compelling content looks like. Commercial performance-driven mindset, flexible & collaborative attitude, with a desire to make an impact and thrive in a fast-paced start-up environment. Strong analytical skills for data interpretation and performance enhancement. Strong interpersonal, relationship-building, communication, listening, and negotiation skills. Project management experience. Proficiency in Excel and PowerPoint. University degree holder. Good proficiency in English. In return, you will be getting Learn from the best CX playbook in the industry, and work with the most sophisticated in-house CX system, where AI increasingly supports you so you can focus on the more complex and high-value added interactions With chat being a core part of consumers' decision journey, you will work seamlessly with our other functions to support the business of the brand(s) under your care holistically Develop a deep understanding of category- and brand-specific strategy and consumer considerations And we support hybrid work, so this role offers you flexibility We also offer Best of Both Worlds We are a scale up: the sophistication of a small multinational, with the agility of a start-up. This means you get to work on cutting-edge projects, and besides your 'standard' job description, we love to see you show entrepreneurial initiative and want to see your take on how you can take your role and our company to the next level. Good ideas get implemented. You are the master of your own destiny. Culture that Brings Out the Best At Intrepid, culture is not just a buzzword, it is what we practice at work every day. We believe in collaboration over competition, transparency over politics, and willingness to learn over ego. You will be part of a team where people genuinely support one another, celebrate wins together, and face challenges head-on as one. We put our all into the work but we balance it with fun, whether that is through team lunches, after-work hangouts, events or shared laughter in the office. This is a place where you can thrive professionally while having a great time. Grow Without Limits Learning at Intrepid is constant and dynamic. You will have access to formal training through face-to-face sessions, coaching and our very own Intrepid Academy. On top of that, real-world experience such as leading clients, working with advanced tech, and mastering best-in-class processes will accelerate your growth every step of the way. Surrounded by a talented team that raises the bar daily, in a rapidly growing and ever-expanding business, the opportunities for your development are endless. Rewarding You Right We believe great work deserves great rewards at Intrepid. That’s why we offer competitive compensation and generous benefits, including comprehensive insurance and ample leave, to support you both in and out of the workplace. We want you to feel valued, cared for, and empowered to bring your best self to work every day. Note: We will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties

Responsibilities

Oversee end-to-end live commerce performance for assigned brands on platforms like TikTok and Shopee to drive revenue and awareness. Develop annual growth plans and content calendars while collaborating with internal production and marketing teams.