INCLUSIVE BY DESIGN

At Zalando, our vision is to be inclusive by design. This vision starts with our hiring. We do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit.
We want to provide you with a great candidate experience. Please inform us of any accommodations you may need so we can best support you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy
Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups

THE ROLE & THE TEAM

Backend engineers in Zalando’s Customer Care product team build and maintain the systems powering the digital self-help platform used by 50 million customers. They work on a high-impact product critical to customer satisfaction and Zalando’s operational efficiency. The role involves developing scalable and AI-powered solutions to increase self-service capabilities and automate customer support processes. Success is measured by improvements in self-service rates, reduced contact volume, and increased customer satisfaction. Backend engineers collaborate with frontend, Salesforce, and applied scientists, as well as Product Managers and other stakeholders. The role offers exposure to large-scale consumer applications, cutting-edge AI/automation technologies, and a supportive environment for professional development within Zalando’s broader engineering community.

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

A backend engineer in a Customer Care product environment at Zalando would be responsible for building and maintaining the core infrastructure powering customer self-help and automation solutions and being responsible for guidance and mentoring less experienced peers. Key tasks include:
Designing and developing scalable backend systems for customer self-service.
Integrating these systems with Salesforce Service Cloud.
Leveraging technologies like AI and automation to improve customer experience.
Collaborating with frontend engineers and other stakeholders to ensure seamless functionality.
Working with a modern tech stack (Java, AWS, Kubernetes, microservices).
Focusing on optimizing self-service tools and automating processes to enhance customer satisfaction and operational efficiency.
Contributing to a high-impact, customer-facing domain with exposure to high-scale, low-latency distributed systems.