Job Summary:
We are seeking a Senior Observability Engineer (Cloud) to join our team and establish enterprise-wide standards and designs for full-stack observability using Dynatrace. This role involves creating processes and coordinating with internal customers and the engineering, operations, and architectural community. The ideal candidate will have a comprehensive computer education with cloud infrastructure experience and a solid understanding of observability practices from a software perspective. A strong grasp of both is essential for success.
You will design and implement processes for integrating observability solutions into cloud environments, collaborate with stakeholders, and optimize observability practices using your full-stack knowledge. Applying best practices in DevOps and Infrastructure as Code (IaC), you will identify and mitigate performance and reliability risks, ensuring compliance with regulatory standards. Effective communication with end users, executives, program managers, and engineers is crucial. The role will encompass Observability Engineering functions, where you will help define processes and actively participate in establishing enterprise-wide observability design standards and onboarding analysis.
Your responsibilities include driving tasks related to enterprise-wide observability design standards and conducting Observability Engineering reviews. You will assist Platform and Product teams with proof of concepts and evaluations to solve observability challenges or enhance monitoring processes. Additionally, you will work with Business Product teams to understand their designs as they move to our new observability platform design or modify their applications. Collaboration with our cloud engineering, security, and compliance teams is essential to advise on the best design considerations. You will bring a wide range of observability skills (CI/CD and IaC experience), acting as both a knowledgeable software engineer and expert in cloud observability.
You believe in collaboration, syncing with members of our Enterprise Cloud Platform Engineering team and other architects and engineers across the organization in data, security, network, and application teams. Strong communication skills and the ability to partner with others to break through barriers and accelerate adoption of solutions are crucial. The ability to be a self-starter and work both independently and in a group, as projects evolve, is paramount to your success. This role requires planning, analysis, and the ability to learn quickly and translate to action, with the flexibility to pivot based on decisions and outcomes.

Join us and be part of a dynamic team that drives innovation and excellence in cloud observability!Job Responsibilities

• Plans, designs, develops and tests software systems or applications for software enhancements and new products including cloud-based or internet-related tools. Writes code that meets specifications, typically for large and highly complex software programs and systems. Develops software applications and tools. Participates in software design.
• Writes the code that meet specifications for large and highly complex software programs and system
• Develops software applications and tools. Participates in software design.
• Develops software applications and tools using Agile development methodologies.
• Delivers software features with exceptional quality, meeting designated release plans and delivery commitments
• This role is assigned to important / complicated undertakings
• Contributes to and participates actively in the design, architecture and build phases, to aim at producing high quality deliverables, working with existing architects where appropriate. Participates in the evaluation of compatibility of programs with existing communications hardware and software features.
• Interacts with internal and external peers and managers to exchange complex information related to areas of specialization. Works closely with other team members in guiding software architecture and technology decisions.
• Demonstrates proficiency in most areas of the professional function and in-depth specialization in some. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Anticipates and prevents problems and roadblocks before they occur.
• Networks with senior internal and external personnel in own area of expertise to exchange semi-complex information related to assigned activities.
• Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
• Developing design skills. Has a comprehensive understanding of the organization’s current software applications and tools. Has in-depth knowledge of programming languages important to the organization.
• Resolves a wide range of issues in creative ways.
• Developing design skills and has a comprehensive understanding of the organization’s current software applications and tools. Has in-depth knowledge of programming languages important to the organization
• Anticipates and prevents problems and roadblocks before they occur.

• Mentors less experienced members of the team.

• • Lead the adoption of a platform engineering approach, designing and implementing self-service, scalable, and reliable platforms to empower development teams.
• Utilize GitOps, declarative infrastructure, and automation-first principles to drive consistency, efficiency, and simplified operations.
• Focus on improving the developer experience and driving innovation and operational excellence across multi-cloud and private cloud platforms.
  About Walgreens
  Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations, and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
  Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients’ care teams than ever before. Walgreens Specialty Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions.

BASIC QUALIFICATIONS

• Bachelor’s degree in computer science, Information Technology or related field of study and at least 4 years of professional work experience in Engineering, Software Engineering or similar.
• Experience writing code for moderately complex applications
• Experience with programming languages for online applications, microservices or mobile applications
• Experience designing/building moderately complex applications/automation
• Experience writing automation test or deployment scripts
• Experience creating coding/scripting solutions to fix moderately complex problems
• Experience identifying operational issues and recommending and implementing strategies to resolve problems.
• At least 2 years of experience contributing to financial decisions in the workplace.
• At least 2 years of direct leadership, indirect leadership and or cross functional team leadership.
• Willing to travel up to/at least 10% of the time for business purposes (within state and out of state).

PREFERRED QUALIFICATIONS

• Degree in Computer Science, Engineering, or related field.
• Extensive experience with cloud platforms, particularly Azure with certification.
• Strong understanding of observability practices and tools, especially Dynatrace with certification.
• Proficiency in DevOps and Infrastructure as Code (IaC).
• Experience in designing and implementing observability solutions.
• Effective collaboration with internal customers and engineering teams.
• Full-stack development knowledge.
• Expertise in identifying and mitigating performance and reliability risks.
• Familiarity with regulatory compliance standards.
• Excellent communication skills.
• Experience in establishing enterprise-wide observability design standards.
• Conducting observability engineering reviews and driving tasks.
• Assisting with proof of concepts and evaluations for observability challenges.
• Adapting business product designs for new observability platforms.
• Collaboration with cloud engineering, security, and compliance teams.
• Proficiency in CI/CD tools.
• Ability to work independently and in teams.
• Strong problem-solving and analytical skills.
• Quick learner, adaptable to change.
• Experience in planning, analysis, and translating decisions to action.
  We will consider employment of qualified applicants with arrest and conviction records

• Plans, designs, develops and tests software systems or applications for software enhancements and new products including cloud-based or internet-related tools. Writes code that meets specifications, typically for large and highly complex software programs and systems. Develops software applications and tools. Participates in software design.
• Writes the code that meet specifications for large and highly complex software programs and system
• Develops software applications and tools. Participates in software design.
• Develops software applications and tools using Agile development methodologies.
• Delivers software features with exceptional quality, meeting designated release plans and delivery commitments
• This role is assigned to important / complicated undertakings
• Contributes to and participates actively in the design, architecture and build phases, to aim at producing high quality deliverables, working with existing architects where appropriate. Participates in the evaluation of compatibility of programs with existing communications hardware and software features.
• Interacts with internal and external peers and managers to exchange complex information related to areas of specialization. Works closely with other team members in guiding software architecture and technology decisions.
• Demonstrates proficiency in most areas of the professional function and in-depth specialization in some. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Anticipates and prevents problems and roadblocks before they occur.
• Networks with senior internal and external personnel in own area of expertise to exchange semi-complex information related to assigned activities.
• Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
• Developing design skills. Has a comprehensive understanding of the organization’s current software applications and tools. Has in-depth knowledge of programming languages important to the organization.
• Resolves a wide range of issues in creative ways.
• Developing design skills and has a comprehensive understanding of the organization’s current software applications and tools. Has in-depth knowledge of programming languages important to the organization
• Anticipates and prevents problems and roadblocks before they occur.
• Mentors less experienced members of the team