WHO WE ARE

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

QUALIFICATIONS

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

• Required:
• 4+ years of experience writing production-grade backend code in a modern programming language (e.g., Golang, Python, Java, Scala, or similar).
• Strong fundamentals in distributed systems, event-driven architectures, and database design.
• Experience working with AWS cloud-based infrastructure.
• Well-versed in designing and building high-scale, low-latency services/APIs.
• Solid grasp of Linux systems and networking concepts.
• Strong debugging and troubleshooting skills for complex distributed applications.
• Effective communication skills and ability to collaborate in a fast-paced team environment.
• Comfortable with ambiguity and problem-solving in a rapidly growing company.

TWILIO THINKS BIG. DO YOU?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com

RESPONSIBILITIES

In this role, you’ll:

• Design, develop, and maintain backend services that power Twilio Segment’s high scale data platform.
• Build scalable and high-performance APIs and data pipelines to support customer data orchestration.
• Improve the reliability, scalability, and efficiency of Segment’s backend systems.
• Collaborate with cross-functional teams including product, design, and infrastructure to deliver customer-focused solutions.
• Drive best practices in software engineering, including code reviews, testing, and deployment processes.
• Ensure high operational excellence by monitoring, troubleshooting, and maintaining always-on cloud services.
• Contribute to architectural discussions and technical roadmaps that align with Twilio’s CXaaS vision and Segment’s strategic initiatives.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $163,100.00 - $203,900.00.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $146,800.00 - $183,600.00.
• Based in the San Francisco Bay area, California: $138,700.00 - $156,050.00.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave