MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.
MongoDB is seeking highly technical candidates for a role on the Server Triage and Release team as a Staff Diagnostics Engineer. Server Triage and Release is a support and diagnostics focused group within the engineering organization.
In this role, you’ll continually improve our diagnostic processes by contributing to applications and tools that support this mission. In addition, you’ll have the opportunity to lead our response to investigations into some of the most challenging defects, collaborating with software engineers across the organization, as well as senior technical service engineers.
An ideal candidate has experience writing high quality application code, can communicate complex technical concepts well, and has great diagnostic intuition as it applies to complex distributed architectures.
This role will be based remotely in Canada.

• Contribute to complex projects that improve our ability to identify and respond to issues
• Write code to expand our diagnostic toolset, including contributing to and evolving electron apps that were developed by our team to investigate diagnostic data
• Work with the Engineering and Technical Services teams to debug and reproduce bug reports from MongoDB users and escalate problems as needed
• Advocate for a user-oriented perspective, advise on possible solutions and help MongoDB users understand complex technical issues and options to mitigate or resolve