Senior Software Engineer (Node.js), LiveOps

at  Wolt

Engineering
Helsinki, Finland · Remote
Full-time
World-class customer service is one of the cornerstones of Wolt Over the years we have invested a lot in our in-house built support tooling. Why? Because we’re convinced it’s the secret sauce that ensures smiles on the faces of our customers and partners across all 28 countries that we operate in. We take huge pride in our customer operations’ quality, so on top of building delightful support experiences in our consumer app we also aim to uncover and tackle issues before our customers and partners even notice something might be wrong.
The LiveOps team is all about conquering inefficiencies and equipping our support teams across 28 countries with top-notch tools. The team is on a mission to automate the everyday grind, so our teams can focus on delivering an extraordinary customer experience. One such tool we’ve recently introduced is automated proactive reach-outs for late orders, a game-changer which had a tremendous impact on the efficiency of our customer support. On top of that the team owns SuPi (the Support Inbox), an advanced system that based on heuristics proactively spots customer issues before they even hit the radar. It’s like having a crystal ball for customer satisfaction!
So, if you’re ready to roll up your sleeves and craft tools that match the same level of quality and passion we dedicate to creating our external solutions, you’ve found your tribe at Wolt!
This role can be based in our tech hub in Helsinki or you can work fully remotely anywhere in Finland. If you are not based in Finland, don’t worry, relocation is offered.

Please refer the Job description for details