Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Senior Software Engineer- Production Support in Merrimack, NH!

THE EXPERTISE AND SKILLS YOU BRING

• Bachelor’s or master’s degree in computer science, Software Engineering, or related field
• 8+ years of experience in enterprise application support, production engineering, or site reliability engineering
• Strong expertise in troubleshooting and maintaining applications built with Java/JEE, Spring Boot, RESTful APIs, SQL/NoSQL, Python, and Linux
• Experience with cloud platforms (AWS preferred), including services like EC2, S3, Lambda, CloudWatch, IAM, and container orchestration (EKS/ECS)
• Experience with Kafka Listener for event-driven architecture and message stream processing
• Hands-on experience with data movement and ETL tools such as Informatica, including job monitoring, failure recovery, and performance tuning
• Familiarity with observability and logging tools such as Datadog, Splunk, ELK Stack
• Hands-on experience with incident management, root cause analysis, and automation of support tasks
• Strong understanding of CI/CD pipelines and deployment strategies
• Terraform experience preferred, CloudFormation Templates
• Experience with infrastructure-as-code tools like Terraform or CloudFormation
• Excellent communication and coordination skills, with the ability to lead cross-functional incident response and postmortem reviews
• Proven ability to mentor engineers and drive operational best practices across teams
• Proficient in Agile methodologies and DevOps principles

The Fidelity Institutional Wealth Management Services group is seeking a highly experienced Senior to Principal level Software Engineer – Production Support to lead efforts in maintaining and enhancing the stability, performance, and reliability of IWMS client platforms and offerings.
In this role, you will apply your deep technical expertise across distributed and mainframe systems to ensure seamless operations of mission-critical applications that support our intermediary (clearing and custody) business. You will work closely with development, infrastructure, and business teams to drive incident resolution, root cause analysis, and continuous improvement initiatives. Your leadership will be instrumental in evolving our support practices, improving observability, and mentoring engineers in production excellence.