Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Location: For this role, we are looking for candidates who are able to work onsite in our Galway office two to three days per week.

We’re building large-scale conversational and agentic AI that serves 7,500+ organizations. As a Senior Engineer, you’ll design, build, and productionize ML systems—especially LLM-powered agents—that interact intelligently with users and other services. You’ll work hands-on across all aspects of AI from design and research, to backend integration. At the same time partnering with researchers, engineers, and product to ship reliable, scalable AI.

What You Will Do:

• Design, develop, and maintain agentic AI systems for conversational interfaces.
• Build and optimize scalable ML pipelines for real-time and async interactions.
• Develop and integrate LLM-powered agents capable of multi-turn reasoning and task execution.
• Productionize models and services: APIs, microservices, observability, and reliability.
• Collaborate with research and product to translate prototypes into robust solutions.
• Implement best practices for performance, scalability, and security in AI applications.
• Write clear, maintainable code and tests; review code and mentor peers.
• Stay current on advancements in LLMs, conversational AI, and agentic patterns.