Required Skills & Experience

• 5 years relevant experience in L1 support roles, preferably in banking or card systems.
• Basic understanding of VisionPLUS 10 (Flex) architecture and core modules.
• Exposure to JCL, COBOL, VSAM, CICS is a must.
• Exposure to Microfocus environment (Flex) is a must – Basic Linux commands, WinSCp, Putty, DMC, Scheduler for Open Technologies
• Familiarity with SQL/DB2 and log analysis – Good To Have
• Strong communication and customer service orientation.
• Experience with ITSM tools (e.g., ServiceNow, Remedy)
• Knowledge of ITIL practices preferred – Good To Have
• Client-Specific Context
• The role is part of a broader support structure involving 24x7 coverage for over 50 applications. The
• support team is based in Hyderabad and works closely with client onsite team. VisionPLUS 10 (Flex)
• modules in scope include CMS, FAS, TRAMS, MBS, ITS, among others

Please refer the Job description for details