• Advanced hands-on development experience within the Salesforce platform, including Omni-studio solutions, Flow, App Builder, Apex, Apex Triggers, Admin functionalities, security model, automation tools, dashboards, Lightning Web Components (LWC), and SOQL.
• Experience with Salesforce APIs (REST/SOAP) and integrations with a strong understanding of platform limits, governor constraints, and optimisation techniques.
• Deep knowledge of Salesforce architecture and design patterns, including integration patterns (event-driven, middleware, API-led), data modelling, security model (profiles, permission sets, sharing rules), and scalable enterprise solution design.
• Strong experience implementing integrations between Salesforce and external platforms, including AWS Connect and Contact Centre as a Service (CaaS) solutions, including Service Cloud Voice and supporting omni-channel customer journeys, real-time data exchange, and seamless customer interaction handling.
• Proven ability to build and support cloud-native integrations, leveraging services such as AWS (e.g. Lambda, API Gateway, event services) alongside Salesforce to deliver reliable, loosely coupled, and scalable architectures.
• Experience with GitHub and GitHub Actions, with an understanding of source-driven development, and automated testing/deployment strategies.
• Proven experience leading technical delivery within Salesforce teams, providing guidance on best practices, code quality, and solution design, while ensuring delivery of enterprise-grade solutions aligned to agreed timelines, quality standards, and service levels.
• Extensive experience working in agile delivery environments, applying Scrum and/or Kanban methodologies within Salesforce projects, and collaborating effectively with product owners, architects, QA, and business stakeholders to deliver iterative value.
• Strong focus on quality engineering and shift-left practices, including unit testing (Apex), test automation, code reviews, static analysis, and security scanning integrated into the development lifecycle.
• Experience leveraging AI and generative AI technologies considered an advantage.

Interpersonal skills

• Excellent people and relationship skills with ability to negotiate and influence.
• Problem solving with proven track record of achievements and innovation.
• Solution focused and outcome orientated with proven track record of achievements and innovation.