OUR MISSION

We’re making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That’s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We’re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don’t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across six countries and are growing fast.
Our goal is to make Africa the first cashless continent and that’s where you come in…

HOW YOU’LL HELP US ACHIEVE IT

Wave is now the largest financial institution in Senegal, with over 7 million users. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives.
We’re looking for Senior Full Stack Engineer who’s independent and excited about getting things done. You’ll be joining our Support Products team, which builds and maintains the tools used by our support agents to solve customer problems.
In a very price-sensitive industry and with a user base that has low literacy, support is both essential for Wave’s business and also a major cost center. In the next few years we’re looking to transform our support team to solve customer problems quickly and well. We want to give agents the information they need to solve customer problems efficiently and enforce company policies consistently, enable users to self-serve 24/7 via chatbots available in-app and through messaging services, and create systems for funnelling feedback to product teams.
You’ll work with a team of five engineers and work closely with our Support PM and one data analyst to build the tools that make all of this possible and ensure continuous uptime of our support infrastructure as we move to the new system.

In this role you’ll;

• Be responsible for building and improving the ways users get support from Wave. You’ll take ownership of every aspect of the process, starting with a deep comprehension of the problem, collaborating with Product and Engineering managers to identify the optimal solution for our users, leading the entire lifecycle of your project, and assisting the customer support team in resolving issues.
• Help maintain a high bar of code and systems design quality during this exciting next phase in the evolution of Wave’s support infrastructure.
• Support and mentor your teammates to become more effective engineers and colleagues.
• Be proactive in ensuring that technical approaches align with business needs.
• Collaborate with Product and Engineering managers to define long term product and engineering strategy.

REQUIREMENTS

• Minimum of 5 years of professional experience as a software engineer. There’s no need to have previous experience with our stack if you are willing to learn.
• Fluent in English. French is a plus.
• Minimum 2 years experience with React / Typescript.

• Be responsible for building and improving the ways users get support from Wave. You’ll take ownership of every aspect of the process, starting with a deep comprehension of the problem, collaborating with Product and Engineering managers to identify the optimal solution for our users, leading the entire lifecycle of your project, and assisting the customer support team in resolving issues.
• Help maintain a high bar of code and systems design quality during this exciting next phase in the evolution of Wave’s support infrastructure.
• Support and mentor your teammates to become more effective engineers and colleagues.
• Be proactive in ensuring that technical approaches align with business needs.
• Collaborate with Product and Engineering managers to define long term product and engineering strategy