(Senior) Software Implementation Officer at GlobeMed Group

Jumayza, Beirut Governorate, Lebanon -

Full Time

Start Date

Immediate

Expiry Date

16 Dec, 25

Salary

0.0

Posted On

17 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Software Implementation, Project Management, Communication Skills, Time Management, Organizational Skills, Problem-Solving, Analytical Skills, Agile Methodologies, Customer Relationship Management, Training Delivery, Quality Assurance, Technical Support, Business Analysis, Collaboration, Health Insurance Knowledge, Pre-Sales Support

Industry

Insurance

Description

Job Description GlobeMed Group, the largest Healthcare Benefits Management company in the MENA region is looking for a product Implementation Officer who will be responsible for the product implementation for GlobeMed’s clients. He/She acts as a coordinator during the full life-cycle from pre-sales activities up to project completion. Main Duties: Provide pre-sales support by working closely with business development team to understand and analyze clients’ key business drivers and requirements Propose product solutions which meet those requirements, ensuring they are technically viable and add value to the overall proposal Understand and demonstrate solutions products to clients and articulate the business benefits they offer Actively participate in functional / technical presentations and discussions Create software quotations which include all license, implementation and support costs Responsibilities during project implementation phase Adopt a customer centric approach, collaborate, and build strong relationships with customers Partner with Product Owner to identify Product or Service gaps and feedback field information to create future competitive advantage and better value proposition Lead and direct the project implementation activities with a goal of maximizing the customer's learning and ownership of the various tasks. Create in collaboration with development, infrastructure and project management team’s estimation, project plan and roll out / roll back plans Deliver training to customer core team Coordinate UAT phase as per GlobeMed predefined procedures and processes and conduct application testing and quality inspections based on documented test cases Technical responsibilities include problem identification, implementation, testing and client training. Provide first level of post-implementation support and stabilization to ensure successful functioning and implementation Handover support operations to related support team after post Go live stabilization phase Based on lesson learned update templates, artifacts and packages. Actively contribute to broader goals and growth beyond the scope of a single project by conducting review meetings Qualifications Bachelor’s degree in Engineering, Computer Science., MIS, or equivalent Ability to travel up on occasional basis (10%) if needed to be at the client’s site for implementations 2-8 years of work experience Previous implementation experience with a consulting/software company is a must Prior exposure to health insurance industry is preferred Excellent verbal and writing communication skills. Excellent time management and organizational skills Ability to successfully manage multiple projects and priorities Ability to build relationship and trust with clients. Strong organizational, problem-solving analytical skills Able to work under pressure and strict deadlines Ability to adapt to client communication styles and personalities Experience working with Agile development methodologies Project Management skills

Responsibilities

The Software Implementation Officer is responsible for coordinating the product implementation for GlobeMed’s clients throughout the entire project lifecycle. This includes providing pre-sales support, leading project implementation activities, and ensuring successful client training and post-implementation support.