WORKING AT ATLASSIAN

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Your future team
The Solution Architect (SA) team is a globally distributed team of experts who are passionate about driving customer value and solutions success. SA team members engage with enterprise organizations with some of the most complex business challenges and help them use Atlassian’s Cloud platform to power their underlying teams and businesses.
They partner with Sales, Solutions Engineering, Support, and Customer Success teams across Atlassian to provide the solutions and technical guidance to help the customer achieve their desired outcomes and goals on Atlassian’s Cloud platform during the pre-sales cycle.

What you’ll do

• Design technical solutions and prescriptive solution-specific guidance for direct customer engagements
• Cultivate deep technical expertise in the Atlassian Platforms, staying up-to-date on all new capabilities to support varied customer needs
• Understand technical requirements, guide implementation of solutions, and ensure successful product adoption
• Identifying customer business challenges; provide insights that help decision-makers discover opportunities and the value of addressing them with Atlassian’s Cloud solutions to achieve better long-term results.
• Create solution content to support customer goals and outcomes
• Map out a solution-specific journey with a given customer and deliver guidance and activities that ensure continued progress along that journey
• Ensure the voice of the customer is represented inside of Atlassian, contributing direct and actionable feedback to both internal Product teams in their specific solution area(s)
• Collaborate with cross-functional teams across Sales and GTM teams, CSS, Channel and other internal and external Partner teams to support the client, identify and promote new and expansion opportunities, and drive success.
• Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

Your background

• 8+ years of experience within SaaS companies
• 2+ years of Enterprise customer-facing roles
• Demonstrated expertise in SaaS and Atlassian Cloud
• Experience administering Atlassian DC and/or Cloud ecosystem including tools like Access, Jira Software, Jira Service Management, Confluence, Crowd, etc.
• Background in SaaS based-architectures, integration methods, and security considerations
• Experience with Atlassian’s Cloud migration process, associated migration utilities, and hybrid SaaS and on-premise deployment models
• Experience supporting the entire lifecycle of the Atlassian Ecosystem. You are comfortable researching, installing, supporting, and scaling Atlassian products and related apps.
• Technical product demonstration, documentation, and presentation experience
• Comfort speaking to and influencing a customer’s technical teams
• Experience helping an organization adopt an Atlassian product or similar product

It’s great if you have, but not required

• Experience working on cross-team projects, engaging with Sales, Product, Support, and other teams
• Experience working with large customers in a consulting or technical expert capacity
• Demonstrated experience leading cross-team projects, partnering effectively with Sales, Product, Support, and other teams
• Experience working with Fortune 500 enterprise customers in a consulting or technical expert capacity
• Specific industry experience in one or more of: Finance, Healthcare, Automotive, Public Sector, Technology, Communications, and Manufacturing.

• Design technical solutions and prescriptive solution-specific guidance for direct customer engagements
• Cultivate deep technical expertise in the Atlassian Platforms, staying up-to-date on all new capabilities to support varied customer needs
• Understand technical requirements, guide implementation of solutions, and ensure successful product adoption
• Identifying customer business challenges; provide insights that help decision-makers discover opportunities and the value of addressing them with Atlassian’s Cloud solutions to achieve better long-term results.
• Create solution content to support customer goals and outcomes
• Map out a solution-specific journey with a given customer and deliver guidance and activities that ensure continued progress along that journey
• Ensure the voice of the customer is represented inside of Atlassian, contributing direct and actionable feedback to both internal Product teams in their specific solution area(s)
• Collaborate with cross-functional teams across Sales and GTM teams, CSS, Channel and other internal and external Partner teams to support the client, identify and promote new and expansion opportunities, and drive success.
• Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing event