JourneyTeam is hiring for a Senior Solution Architect to join our CRM practice! As a Solution Architect on the CRM team, you will play a pivotal role in designing and delivering scalable, high-impact solutions using Microsoft Dynamics 365 and the Power Platform. You’ll collaborate with cross-functional teams, lead client engagements, and ensure that our solutions align with both business goals and technical best practices.

QUALIFICATIONS:

• 8–10+ years of experience in solution architecture, with a strong focus on Dynamics 365 Customer Engagement (CRM) and Power Platform.
• Proven track record of leading enterprise-scale implementations across Sales, Customer Service, Field Service, Marketing, and Project Operations.
• Deep understanding of Power Platform (Power Apps, Power Automate, Power BI, Power Pages) and its role in extending CRM capabilities.
• Experience with enterprise integration patterns, data architecture, and API-based system connectivity.
• Strong grasp of Agile/Scrum methodologies and experience translating business requirements into Epics, Features, and User Stories.
• Demonstrated ability to lead presales engagements, including discovery, solution envisioning, and proposal development.
• Excellent communication and stakeholder management skills, including experience presenting to C-level audiences.
• Advanced knowledge of at least five of the following: Marketing, Customer Service, Project Operations, Field Service, Project Service Automation, Power Apps Portals, Power Automate, Customer Insights, Customer Voice, Integration Architecture.
• Bachelor’s degree in Computer Science, Information Systems, or related field—or equivalent experience.
• You embrace the JourneyTeam Values:
• A Caring Mindset
• Exceptional Performance
• Being OneTeam
• Making & Keeping Commitments
• Taking Ownership
• Effective Communication
• A Growth Mindset

• Lead enterprise CRM solution architecture from presales through delivery, aligning business goals with scalable technical strategies.
• Engage early in the customer journey to shape solution vision, define business outcomes, and contribute to proposals and estimates.
• Architect and oversee complex, multi-system integrations and cross-cloud solutions that span Dynamics 365, Power Platform, Azure, and third-party systems.
• Serve as a trusted advisor to executive stakeholders, facilitating strategic discussions and presenting solution roadmaps with clarity and confidence.
• Guide requirement gathering and translate business needs into actionable user stories and solution designs.
• Balance configuration vs. customization decisions with a focus on maintainability, performance, and long-term value.
• Champion best practices in governance, security, and change management across the solution lifecycle.
• Mentor and coach other architects, consultants, and developers—fostering a culture of continuous learning and technical excellence.
• Stay ahead of Microsoft roadmap developments and industry trends, and influence internal platform strategy accordingly.
• Collaborate with delivery leadership to ensure project success, risk mitigation, and client satisfaction.