• Roles & Responsibilities:Provide day-to-day L1/L2 onsite IT support to end users and ensure timely resolution of incidents and service requests.
• Troubleshoot hardware, operating system, application, peripheral and endpoint-related issues across Windows, macOS and mobile devices.
• Perform device provisioning, configuration, deployment, migration and troubleshooting using enterprise endpoint-management platforms such as Microsoft Intune, SCCM/MECM and Jamf.
• Support Microsoft 365 applications including Outlook, Teams and other workplace productivity tools.
• Install, configure and troubleshoot laptops, desktops, docking stations, monitors, printers and other end-user computing devices.
• Support meeting rooms, video-conferencing systems and workplace collaboration technologies.
• Perform basic troubleshooting for LAN, Wi-Fi and VPN connectivity issues and coordinate with relevant infrastructure teams for further resolution where required.
• Manage incidents and service requests through enterprise ITSM tools in accordance with defined SLA and ITIL processes.
• Support software installation, application deployment, patching, updates and endpoint lifecycle activities.

Technical Skills & Expertise:

• Fluent German, along with good English communication
• Perform user and access-related support activities in coordination with Active Directory, Group Policy and relevant identity-management processes.
• Manage onsite IT assets, inventory, device allocation, handovers, returns and stock records.
• Provide professional and responsive support to business users, including VIP and executive users when required.
• Coordinate with regional and global infrastructure teams, resolver groups, service providers and vendors for escalations and technical issue resolution.
• Support new user onboarding, device replacements, workplace moves and other end-user lifecycle activities.
• Maintain accurate technical documentation, support records, asset information and operational updates.
• Follow applicable IT security, compliance and operational procedures while performing support activities.
• Identify recurring technical issues and contribute to root-cause analysis and service improvement initiatives.

• Benefits includeNew Hires Buddy-Program
• Regular All-hands Meetings
• Referral Program
• Comprehensive Learning Offerings
• Company pension plan
• Highly international, high-Performance culture
• Diversity is in our DNA
• Women network