Senior Solution Consultant (f/m/d)

at  Taktile

ABOUT US

Taktile exists to create value for organizations through smarter and safer decisions at scale. Our goal is to become the world’s leading software provider for automated decision-making in the financial services industry and, to date, our software has been used by our customers to power over 1’000’000 critical business decisions every day.

• Taktile is based in New York City, London, and Berlin.
• Taktile was founded by machine learning and data science veterans with extensive experience building and running production ML in financial services.
• Our team consists of engineers, entrepreneurs, and researchers with a diverse set of backgrounds. Some of us attended top universities such as Harvard, Oxford, and Stanford and some of us have no degree at all.
• Our team has accumulated extensive work experience at leading tech companies such as Google, Amazon, and Meta, startups, and the enterprise software sphere.
• Our backers include Y Combinator, Index Ventures, and stellar angels such as the founders of Looker, GitHub, Mulesoft, Datadog, and UiPath.

We’re backed by some of the world’s leading investors and show great traction with scale-ups and large enterprises across the financial services industry. We are looking to build on this success by growing our team across all seniority levels from software engineers, web developers, marketing and sales experts, and entrepreneurial business analysts.

THAT’S WHERE YOU COME IN.

We are looking for a Solution Consultant to join our Customer Success team on the journey of onboarding our customers and helping them to get value from Taktile fast!
If you’re passionate about state-of-the-art tech products, have hands-on experience with Python, SQL, and REST APIs, and bring a few years of customer-facing experience, you’ll thrive in this role. Plus, if you enjoy working in a supportive team environment that empowers you to grow, we think you’ll love this job!

IDEAL QUALIFICATIONS (BUT NOT REQUIRED)

• You have 2-4 years of experience as a Solution Engineer, Implementation Specialist or an equivalent position within a B2B SaaS company or as Senior Consultant..
• You have experience with at least one of the major cloud platforms (AWS, Azure, GCP).
• You have experience in applying and optimizing statistical and machine learning models to solve business problems.
• You have acquired domain expertise in the financial services industry (banking, insurance, capital markets, payments, etc.).

OUR STANCE

• We’re eager to meet talented and driven candidates regardless of whether they tick all the boxes. We’re looking for someone who will add to our culture, not just fit within it. We strongly encourage individuals from groups traditionally underestimated and underrepresented in tech to apply
• We seek to actively recognize and combat racism, sexism, ableism and ageism. We embrace and support all gender identities and expressions, and celebrate love in its many forms. We won’t inquire about how you identify or if you’ve experienced discrimination, but if you want to tell your story, we are all ears

• Collaborate with diverse customer teams, including domain experts, product managers, engineers, data scientists, and data engineers to design and develop customer-specific applications on top of the Taktile platform to support their specific requirements, such as specific case management solutions.
• In collaboration with the Taktile Sales and Solutions team, you will support pilot projects during the late-stage sales cycle. Your focus will be on creating custom applications and demo templates that showcase our capabilities and address any technical concerns from customers.
• Develop reusable templates and applications that can be leveraged by customers to streamline their adoption and use of the Taktile platform. This is a key to enhance overall service delivery and ensure a consistent customer experience.
• Collaborate with product management to translate insights from customer interactions into actionable product improvements.