locations
Rome, Italy
time type
Full time
posted on
Posted Today
job requisition id
JR107722
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Are you ready to shape the future of customer engagement with cloud and AI-driven solutions that power billions of experiences worldwide?
At Genesys, we seek dynamic professionals who understand business value and can articulate how technology-driven solutions can transform customer experiences.
If you have a passion for innovation, strategic thinking, and engaging with stakeholders to drive meaningful outcomes, we want to hear from you.
As a Sr Solution Consultant, you will work closely with their regional Sales, presales, and partner channel to drive new Genesys Cloud CX business & deliver professional product demonstrations to clients and prospects whilst addressing any technical questions raised throughout the sales process. In this role, you may also act as the voice of the customer and community to communicate needs, gaps, and enhancements to our engineering and leadership teams.
A successful Sr Solution Consultant at Genesys will be focused on excellence; taking the initiative to improve both themselves and the team through continuous learning and questioning the status quo.
Innovation, motivation, commitment, and proactive working are all key attributes required for this role.

Some details about what you’ll do:

• Providing Presales support to sales including customer-facing presentations, product demonstrations, workshops, solution designs, quoting, and answering RFx and technical questions with a dedicated focus on supporting regional sales teams and partner channel, from both business and technical point of view.
• Creating custom demos tailored to the prospects’ needs.
• Assisting with trials and proof of concepts (POC)
• Assisting partners with technical questions from the field
• Providing partner enablement with a pre-sales focus
• Traveling to partner/customer meetings as required.
• Staying ahead of relevant technology & security trends through internal training, self-study, and industry-standard certifications.
• Provide feedback to product management about product enhancements that can address customer needs and guide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows. A Sr Solution Consultant actively contribute to promote Genesys brand acting as a Genesys solution evangelist, communicating with public about technology or product and presenting at conferences and events.

What We’re Looking For:

• Degree in Computer Science, Engineering, Business, or equivalent experience.
• 4+ years in presales, consulting, or related customer-facing roles, ideally within the contact center or customer experience space.
• Strong business acumen with the ability to translate technical capabilities into business value.
• Ability to present confidently to both technical and executive audiences.
• Knowledge of industry-specific contact center requirements and operational challenges.
• Curiosity for technology and eagerness to explore advancements in AI, cloud, and digital transformation.
• Fluency in Italian and English.
• Familiarity with scripting (e.g., JavaScript, Python)
• Familiarity with REST API’s & Web Services.

Why Join Us?

• Inclusive and Collaborative Culture: Work in an inclusive environment that values multiple perspectives.
• Impactful Work: Help businesses transform their customer experience strategy with cutting-edge technology.
• Career Growth: Access to ongoing learning and development opportunities.
• Flexible work arrangements to support your well-being.

LI-Hybrid #LI-MC1

If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit
www.genesys.com
.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase

• Providing Presales support to sales including customer-facing presentations, product demonstrations, workshops, solution designs, quoting, and answering RFx and technical questions with a dedicated focus on supporting regional sales teams and partner channel, from both business and technical point of view.
• Creating custom demos tailored to the prospects’ needs.
• Assisting with trials and proof of concepts (POC)
• Assisting partners with technical questions from the field
• Providing partner enablement with a pre-sales focus
• Traveling to partner/customer meetings as required.
• Staying ahead of relevant technology & security trends through internal training, self-study, and industry-standard certifications.
• Provide feedback to product management about product enhancements that can address customer needs and guide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows. A Sr Solution Consultant actively contribute to promote Genesys brand acting as a Genesys solution evangelist, communicating with public about technology or product and presenting at conferences and events