Mirakl is the global leader in platform business innovation. Mirakl’s suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.
Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.
Mirakl is trusted by 400+ industry-leading businesses worldwide including Macy’s, Decathlon, Best Buy, Airbus, Toyota Material Handling and Sonepar.
Headquartered in Paris and Boston and with offices in 7 countries, Mirakl is recognized as a Great Place to Work company.

• Support the effective and successful launch of Mirakl platforms at our customers, working as a team with your Customer Success Consultant counterpart
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• During the project phase: guide our customers in their understanding of our product, and towards the right architectural and functional choices to shape their future marketplace via solutions presentations and design workshops. Support them as they move through the integration and developments required to achieve this plan, up to go live.

• After first marketplace go-live: identify key strategic developments (eg international or new business model expansion, omnichannel services, etc.) or additional functional adoptions to further strengthen the success of the marketplace. Support customers in the implementation of such initiatives.
• Identify design or implementation issues/risks and present alternatives to alleviate or resolve
• Serve as a technical liaison between customers and our Product teams, enhancing customer understanding of the Mirakl Platform’s value, and channeling customer feedback into product development.
• Manage multiple projects (6 to 8) simultaneously, adapting quickly to diverse environments and acquiring new skills and processes.
• Actively contribute to the development of the team delivering reusable assets, success stories and helping the community grow
• Continuously train yourself on Mirakl new feature releases and keep a close eye on the Product roadmap, to achieve this Trusted Advisor position