SKILLS & QUALIFICATIONS

• Bachelor’s or Master’s degree or equivalent experience.
• 5+ years of experience in implementation and solutions engineering, technical sales, or a related field at SAAS companies.
• Ideal candidates will possess expertise in one or more of the following areas: project management, fundraising, consulting, solutions implementations, or nonprofit tech stack migration, with a proven track record of success.
• Strong technical skills with experience in web infrastructure, web analytics, and data management.
• Salesforce, Hubspot, and other Integration experience.
• Experience with front-end website development (HTML/CSS/JS).
• Excellent communication and presentation skills, with the ability to communicate with technical and non-technical stakeholders.
• Proven ability to develop and maintain relationships with customers and internal stakeholders.
• Ability to work in a fast-paced, hyper-growth, and dynamic environment.
• Strong problem-solving skills, with the ability to solve complex technical problems creatively.

ABOUT THE ROLE:

We are looking to hire an experienced Senior Solutions Engineer to work alongside our passionate Sales and Customer Success teams. As a Senior Solutions Engineer, you will be responsible for onboarding and technical consulting, including technical software demonstrations, supporting responses to RFPs/RFIs, creating proposals on how to overcome technical problems, creating customized solutions that meet the client’s needs, project managing a new clients’ onboarding process, conducting A/B Tests and providing best practices in order to help the client generate more revenue. To ensure success as a Senior Solutions Engineer, you should have deep knowledge of web/marketing systems, CRMs, analytics, data, compliance, and integration, with strong communicative and consultative skills to interact across client departments. The role requires creating solutions to enhance onboarding and demands problem-solving, self-sufficiency, organization, and motivation, suitable for a dynamic startup setting..

KEY RESPONSIBILITIES

• Actively engage in onboarding activities, ensuring successful implementations and customer satisfaction for large complex enterprise clients.
• Design, architect, and implement effective solutions that meet the unique needs and challenges of nonprofit organizations.
• Work closely with Sales and Customer Success teams to develop strategies to drive revenue growth.
• Collaborate with Product teams to ensure customer feedback is incorporated into product development.
• Work closely with other teams, such as Customer Success, Sales, Product, and Support, to ensure alignment and successful execution of projects.
• Develop and maintain relationships with key customer stakeholders, including C-level executives.
• Ability to manage high-stress situations and work under pressure to deliver results, juggling many active implementations simultaneously.