Senior Solutions Analyst at Heartland Bank Ltd

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

13 Jul, 26

Salary

0.0

Posted On

14 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational support, Platform lifecycle management, SaaS platform management, Workday, Genesys, Pega, System upgrades, UAT cycles, Workflow management, Access control management, Audit support, Vendor relationship management, SaaS architecture, Integration principles, Application governance, Financial services

Industry

Banking

Description

At Heartland, we’re focused on making banking simpler and better for New Zealanders. Behind that promise is a strong technology foundation — and we’re looking for a Senior Solutions Analyst to help ensure our enterprise platforms are stable, secure, and well‑run. As a Senior Solutions Analyst, you’ll be a senior individual contributor responsible for the day‑to‑day operational support and lifecycle execution of a nominated subset of Heartland’s enterprise platforms. This includes both internally developed systems and key SaaS platforms such as Workday, Genesys, and Pega‑built solutions. Operating under the direction and governance of the Enterprise Platforms Manager, you’ll play a critical role in keeping systems reliable and compliant — ensuring changes are well tested, issues are resolved effectively, and controls are executed consistently. While you won’t own platforms or budgets, your work will directly support operational resilience and the effective running of critical enterprise systems. This role blends hands‑on technical support, structured governance, and strong stakeholder engagement. Does this sound like you? You bring strong analytical and problem‑solving capability, with a disciplined approach to operational support and platform lifecycle management. You’re detail‑oriented, organised, and comfortable operating within structured governance, while still navigating ambiguity. You thrive in a fast paced environment and bring experience with: Supporting enterprise applications in financial services or other regulated environments Managing SaaS platforms such as Workday or comparable enterprise systems Coordinating system upgrades and leading structured UAT cycles Workflow or case management platforms (e.g. Pega or similar tools) Access control management and audit support Supporting internally developed applications (desirable) Vendor relationship management Understanding SaaS architecture and integration principles Application governance and access control frameworks A bit about us and what we do Heartland is an NZX/ASX-listed financial services group with big growth plans. Heartland owns both Heartland Bank in New Zealand and Heartland Finance in Australia. We provide award-winning savings and finance products to a diverse range of customers including business owners, farmers and retirees. Heartland's strategy is to digitalise everything we do, enabling us to provide customers with what they need in a scalable way. We can then pass those benefits onto the customer through faster service and better rates. Some of our perks include employee banking benefits, an excellent insurance package, flexible working options, sports teams (touch, netball and football), and Friday night pizzas and drinks! Can you see yourself here? We're innovative and always evolving. We work together as one team and have big ambition. We're committed to creating a culture of inclusivity that celebrates our diverse backgrounds and supports the wellbeing of our people. We offer real opportunities for learning and career development. You can also drive change through our internal groups (including Manawa Whenua - our Māori group, the Rainbow Committee, Diversity & Inclusion Committee and our Green Team). Diversity & Inclusion At Heartland, we're proud to celebrate the many characteristics that make each of us different. We are committed to improving the inclusiveness of our workplace, enabling our people to be authentic and helping us better understand and respond to our customers. We're a Living Wage Employer, a Hearing Accredited Workplace, and have the Rainbow Tick. Keen to learn more? For an insight into life at Heartland, check out https://youtu.be/Sti0louBCw0video, our Instagram @heartlandbanknz or follow us on LinkedIn www.linkedin.com/company/heartland-bank-nz. Please note you must be eligible to work in New Zealand. Heartland is an innovative and award-winning financial services group. We’re committed to creating a culture of inclusivity that celebrates our diversity and supports the wellbeing of our people. Introduce yourself to our team and we'll get in touch if there's a role that seems like a good match. Across the Heartland group, we’re looking for people who will embrace the opportunities we provide to learn, contribute and make a difference. You’ll find meaningful work and an environment that is fast-paced, rewarding and supportive. The Heartland group is a digital financial services group of companies, which includes Heartland Bank in New Zealand and Heartland Bank in Australia (which includes our StockCo team).

Responsibilities

The Senior Solutions Analyst is responsible for the day-to-day operational support and lifecycle execution of enterprise platforms. This includes ensuring system stability, security, and compliance through effective testing, issue resolution, and governance.