We are looking for an experienced Enterprise Solutions Engineer to join our Solutions team at Bizzabo. This important post-sales role focuses on onboarding and supporting our top Tier 1 customers as they implement and grow with Bizzabo’s event software. As a trusted advisor, you will oversee complex projects, lead customer onboarding efforts, and help our enterprise customers succeed with our platform.
You are a technical consultant and problem solver who can handle the details of enterprise event software implementations. Your confidence, clear communication, and organization let you manage multiple important clients and projects at once. You will build strong relationships and provide value at every phase of the customer journey.
Requirements:

• Partner with Customer Success to lead the onboarding process for Tier 1 customers, guiding them through technical implementation, workflow analysis, and adopting best practices
• Serve as a trusted advisor to enterprise clients, conducting technical and business discovery to understand their unique needs and event goals
• Manage complex projects with multiple stakeholders from post-sale through deployment, ensuring timely and successful delivery of solutions
• Collaborate with Product, Development, and Customer Success teams to design, scope, and implement solutions tailored to customer requirements
• Develop and deliver onboarding objectives, technical training, and impactful demos to speed up customer adoption and proficiency
• Provide ongoing technical consulting, troubleshooting, and proactive guidance to boost customer satisfaction and retention
• Generalize and productize solutions capturing best practices and create customer-facing documentation and how-to guides
• Identify opportunities for account growth, upselling, and cross-selling by recognizing changing customer needs and matching them with Bizzabo’s capabilities
• Deliver product feedback and new requirements based on your experiences in the field, advocate for customer interests internally
• Consult customers in navigating complex integrations, including APIs, webhooks, and third-party tools