Senior Solutions Consultant (Pre-Sales) at Zendesk

Bangalore, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

16 Aug, 26

Salary

0.0

Posted On

18 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Pre-sales, Solution Architecture, AI Evangelism, Proof of Concept, HTML, CSS, JavaScript, JSON, SaaS, CCaaS, Design-Based Thinking, RFI/RFP Mapping, Customer Service Software, ITSM, BI, Data Warehousing

Industry

Software Development

Description

Job Description Why This Role? Why Now? As Zendesk pivots toward an AI-first vision, our Sales team needs a technical visionary to bridge the gap between complex software capabilities and real-world business outcomes. This isn't just a support role; you are the technical owner of the sales cycle for our most strategic Commercial opportunities in India. You will be at the forefront of the AI revolution, helping customers navigate the shift to LLMs and automated service environments while driving proactive customer happiness. Who we’re looking for? We are seeking a sales-focused technologist who thrives in front of Enterprise, Commercial and Mid-market executives. You are someone who views a complex business problem not as a hurdle, but as a puzzle to be solved with elegant code and strategic architecture. You possess the "pre-sales sixth sense"—the ability to anticipate technical objections before they are voiced and the interpersonal skill to convince C-level leaders of a solution's merit. What you’ll be doing Technical Lead: Take ownership of the prime technical relationship with prospects to drive satisfaction by managing and delivering technical information both onsite and virtually. Solution Architecting: Work in conjunction with Sales, Marketing, and Product Managers to act as the technical bridge between our team and prospects. Proof of Concept (PoC): Scope, manage, and execute customer pilots and high-impact technical demonstrations that map business requirements to technical solutions. AI Evangelism: Educate customers on the impact of AI technologies, such as LLMs and ChatGPT, on the modern customer service landscape. Cross functional Collaboration: Partner with x-functional teams to influence new product development based on solution scoping and field feedback. What you bring to the role? Problem-Solving Prowess: Outstanding ability to meet business requirements with technical solutions and influence product development. Interpersonal Excellence: Superior communication, persuasion, and presentation skills, with a passion for people. Technical Versatility: Deep knowledge of SaaS business applications and web technologies (HTML, CSS, JavaScript, JSON). Strategic Domain Expertise: Understanding of the India market and awareness of peripheral technologies like CCaaS and Design-Based Thinking. Basic Qualifications 5+ years of client facing Pre-sales experience. Strong proficiency in web/scripting technologies (HTML, CSS, JavaScript, JSON). Proven experience mapping RFI/RFP requirements to software solutions. Experience managing Customer Pilots and Proof of Concepts. Bachelor’s degree or equivalent professional experience. Ability to travel to engage with customers onsite. Preferred Qualifications Knowledge of Customer Service Software, ITSM, BI, or Data Warehousing. Business-level English and fluency in an additional Indian language. Graduate degree is a plus. Previous experience implementing enterprise-class software solutions or moderating Design-Based Thinking sessions. #LI-MJ1 Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers. What’s it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events. With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team. We’re aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official Zendesk communications are conducted through "@zendesk.com" email addresses. If you encounter suspicious messages, do not respond and report them to peopleandplaces@zendesk.com

Responsibilities

Act as the technical lead for strategic sales cycles, bridging the gap between complex software capabilities and business outcomes. Responsibilities include architecting solutions, executing Proof of Concepts, and educating customers on AI and LLM integration.