POSITION SUMMARY

Leads a team in successful implementations of UKG WFM. Partners with clients document business requirements and use cases on how solutions will be utilized. Assists clients in the assessment and implementation of various UKG modules, devices, and/or solutions. Evaluates client needs, provides industry specific best practices, and designs configurations that support business processes. Develop projects plans and leads team on delivery and implementation. Assists team with configuration of systems to the client’s specifications and provides guidance. Develops testing plans and oversee troubleshooting techniques to complete final system configurations. Ensures the delivery of training and end-user support during and after the implementation process.

QUALIFICATIONS

• Bachelor’s degree in Computer Science, Industrial Engineering, Mathematics, Business, or relevant experience
• Five or more years of experience in Workforce Management Systems (UKG, ADP)
• Experience with labor management, forecasting, scheduling, budgeting and task management systems
• Excellent knowledge and functional capabilities with MS Office including Word, PowerPoint, Excel, Teams and Outlook
• Ability to speak and present yourself well with client project teams
• Strong work ethic and capability to work independently
• Strong communication and presentation skills

WORKING CONDITIONS

Primary work environment is a Home Office. When Consultants are working from home, they are expected to set up and maintain a quiet, productive workspace with an appropriate workstation, a high-speed internet connection, and phone or cell phone connection, a printer, and all other necessary office supplies.

Work hours are primarily during normal business hours Monday through Friday but vary based on the client. On limited occasions, Configuration Analysts may be asked to work outside of these normal hours:

• Time of day: Flexible work hours, but occasional evenings (5 PM - 10 PM) or overnight (10 PM – 6 AM) based on client needs
• Day of week: Monday - Friday, weekends as necessary based on client needs

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the on-going needs of the organization

DUTIES AND RESPONSIBILITIES

Our expectation is that you model the core values by which the Connors Group operates:

• Always demonstrate professional and ethical behavior
• Provides exceptional value to our clients
• Provides the highest quality of service through your work
• Contributes to making Connors Group a great place to work
• Contributes to helping make our communities better places to live

RESPONSIBILITIES:

• Have at least 2 certifications in UKG Pro WFM modules, Timekeeping, Attendance, Accruals, Absence Management, Forecasting, Optimized Scheduling, and have familiarity with Boomi
• Working in the full lifecycle of a UKG Pro WFM project or workstream including, Assessments, Discovery, Design, Build, Testing, Cutover and Support
• Working with the project team and leading client workshops, discovery and design sessions to understand their business challenges, objectives, and needs.
• Document, analyze, test and modify WFM system based on and related to client and system design specifications
• Take responsibility for delivering project work and designing the work effort
• Be able to carry on a dialogue with the client to explain the UKG solution
• Proactively identify project issues and recommend viable solutions
• Provide strategic guidance to clients regarding the adoption and optimization of UKG products to enhance HR processes, workforce management, and employee experience
• Lead, mentor, and collaborate with other consultants and project teams to ensure the successful delivery of UKG solutions
• Act as the go-to expert on UKG solutions within the organization, providing guidance and thought leadership to internal teams and clients.
• Participate in client presentations and product demonstrations, showcasing the capabilities of UKG solutions and how they address client needs.
• Develop customized solutions based on client requirements, ensuring that the UKG products are leveraged to their full potential to solve client problems and achieve business objectives.
• Use system analysis techniques, including consulting with users, managers, and executives to determine software and system functional specifications
• Ensure project hours is in line with budget
• Ensure delivery of training and end-user support during and after the implementation process
• Prepares and participates in pre-sales product demonstrations
• Development of weekly status and client presentations as required
• Keep abreast of new technologies that provide efficiency gains for our clients’ businesses
• Primarily Remote Work, but minimal travel (10% - 20%) may be required for certain clients, and sometimes independently, throughout the US and Internationally