Senior Solutions Engineer at CleverTap

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Solutions Engineering, B2B Sales, SaaS, Technical Solutions, Cross Functional Collaboration, Customer Success, Needs Analysis, Technical Discussions, User Retention, Documentation, Coaching, Business Impact Analysis, Sales Process, Value Proposition, Enterprise Products, Research

Industry

technology;Information and Internet

Description

About the Role: As a Senior Solutions Engineer, you will be responsible for building technology solutions based on customers’/ prospects’ technology stack to demonstrate differentiated value propositions and enable sales revenue from new and existing customers. This role partners with the Sales, Go to Market, and Customer Success to deliver impact and is also responsible for building the solution engineering organization for the region. What you will do: Define and implement the presales process of listening, research, discovery, needs analysis, demo and technical discussions during the sales process to enable deal wins in partnership with the sales team. Understand the technology ecosystem and needs of the customers/ prospects with specific focus on user retention and prepare a repository of standard and customized technical solutions value proposition/ use cases. Collaborate with Customer Success, Product and Engineering teams to brainstorm solutions that create the best impact on the customers use cases and industry segments. Analyze business impact of technical choices on customers’ business processes and make relevant recommendations to improve the impact on user retention. Implement a process for documentation of elaborate technical nuances of the CleverTap product to be used readily by the relevant stakeholders. Provide guidance, support and coaching to the team to proactively address the business issues and challenges with the aim of making the team members successful in their role as Solutions Engineers. What are we looking for? Must Have: B Tech with experience in B2B product sales organization 4-6 years of experience in building technical solutions for B2B/ SaaS sales for Enterprise products Experience of working with cross functional stakeholders Measure of Success: Win ratio for large deals/ named accounts Booking/ ARR About CleverTap: CleverTap is the leading all-in-one customer engagement platform, trusted by over 2,000 global brands—including marquee Fortune 500 companies —to deliver personalized experiences at scale. Recognized as a leader in customer engagement by Forrester and Gartner, and ranked among G2’s Top 10 Best Software Companies in India, we empower brands to build long-lasting customer relationships. At the forefront of our innovation is Clever.AI, driving the next wave of AI-powered engagement. With Clever.AI, brands can stay ahead in a rapidly evolving market, creating deeper connections that spark loyalty and growth. Underpinning Clever.ai is TesseractDB™, our purpose-built, 11-patent data platform designed for speed and cost efficiency in customer engagement. Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap is headquartered in San Francisco, with offices in Seattle, Toronto, Vancouver, London, São Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Gurgaon, Singapore, Ho Chi Minh City, Manila, and Jakarta. For more information, visit https://clevertap.com/ or follow us on Linkedin and X. Join us in shaping the future of engagement. CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace. We are committed to cultivating an empowering environment, enabling each of us to reach the peak of our professional careers. We're excited to showcase what we have to offer!

Responsibilities

The Senior Solutions Engineer will define and implement the presales process, collaborating with sales teams to enable deal wins. They will also analyze the business impact of technical choices and provide guidance to the solutions engineering team.