The Senior Solutions Engineer is an expert in Laserfiche design, configuration, and implementation. They can function as lead engineer on LFD’s largest and most involved projects. This is a senior position requiring a wide range of project duties, including: mentoring less experienced Solutions Engineers, task estimation, and implementation, design, and technical review for ongoing Laserfiche implementations. The Senior Solutions Engineer works directly with the customer to build a trusting relationship through successful project delivery and innovative solutions.

ABOUT YOU – ESSENTIAL QUALIFICATIONS

• Bachelor’s Degree in Engineering, Computer Science, Math, Physics or related field required
• Ability to work independently and take initiative during the project life cycle.
• Strong mentorship skills and ability to provide guidance to less experienced staff.
• Excellent out-of-the-box problem-solving skills and ability to troubleshoot complex and dynamic customer environments.
• Ability to manage competing priorities and take responsibility for timely completion of tasks.
• Strong written and verbal communication skills

The salary range varies, and pay is based on several factors including but not limited to education, certifications (if applicable), candidate’s geographic region, job-related knowledge, skills, and years of experience amongst other factors.

• Range: $100,000 - $156,000 per year

Applicants must be authorized to work for Laserfiche in the United States on a full-time basis without the need for employer sponsorship. We are unable to sponsor new employment visas, or take over sponsorship of existing employment visas, at this time.

ABOUT US

Laserfiche is a leading enterprise platform that helps organizations digitally transform operations and manage their content with AI-powered solutions. Through scalable workflows, customizable forms, no-code templates and AI-enabled capabilities, the Laserfiche® document management platform accelerates how business gets done. Trusted by organizations of all sizes—from startups to Fortune 500 enterprises—Laserfiche empowers teams to boost productivity, foster collaboration, and deliver a superior customer experience at scale. Headquartered in Long Beach, California, Laserfiche operates globally, with offices across North America, Europe, and Asia.
Learn more about our team here.
Laserfiche complies with all Equal Opportunity and Affirmative Action regulations. Laserfiche makes all employment decisions – such as recruiting, hiring, training, promotion, compensation, professional development practices, discipline and termination – without regard to race, religion, color, national origin, ancestry, citizenship, sex, pregnancy, age, creed, physical or mental disability, medical condition, genetic characteristic, marital status, veteran status, gender identity/expression, sexual orientation or any other characteristic protected by law, except as may be permitted by law.
Laserfiche provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Talent Acquisition at https://www.laserfiche.com/contact/ or 562-988-1688.
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
#LI Hybri

• Implement LFD Projects
• Work directly with the customer to gather and analyze project requirements.
• Provide weekly status meetings and demos to keep the customer informed on project progress and report/discuss any obstacles.
• Complete technical documentation for each project including System Documentation, End User Documentation, and a Test Plan.
• Provide troubleshooting, training and support for the customer during end-user testing and the post-deployment phase.
• Lead meetings with customer to gather and analyze project requirements and offer expert advice for business process strategy and improvement.
• Design, implement, and deploy a solution for LFD’s largest projects that incorporates out-of-the-box Laserfiche software and functionality, custom scripting, and custom utilities as necessary.
• Lead implementation for LFD’s largest projects with multiple Solutions Engineers.
• Assess design/implementation tasks and distribute among all project engineers based on expertise and availability.
• Install, configure, and license software necessary for enterprise level, multi-domain, implementations.
• Act as an escalation point for difficult project obstacles and ensure that the customer, project stakeholders, and executives are kept informed of issues and potential resolutions.
• Support the Services team
• Act as a technical expert during sales meetings with potential customers.
• Assist with costing medium-large scale Services opportunities.
• Provide feedback on less experienced Solutions Engineers to assist with performance reviews.
• Mentor less experienced Solutions Engineers on project management and implementation challenges.
• Recommend new ways of doing things to make the department more effective.
• Provide implementation backup to other Solutions Engineers as needed.
• Participate in knowledge exchange at the forums and other department meetings.
• Review solution design and costing for potential projects during the Presales phase.
• Conduct design and technical document reviews for less experienced Solutions Engineers.
• Provide product feedback and support
• Work with Technical Support Manager and Development teams to resolve mission-critical bugs and feature requests.
• Review and test new Laserfiche releases to discover bugs and potential enhancements proactively.
• Provide feedback on current LFD processes and participate in department retrospectives.