Senior Solutions Engineer, OneSource
Thomson Reuters ONESOURCE Indirect Tax’s Professional Services team seeks a Senior Solutions Engineer who provides hands-on technical skills in the Kubernetes platform and shares industry best practices on core DevOps/SRE principles and tools. The Solutions Engineer participates in the end-to-end implementation and operational aspects of Thomson Reuters’ flagship application by working closely with the customer’s technical teams and development teams to ensure we get the most out of the software in any execution environment (public cloud infrastructure like AWS, Azure, OCI, GCP and on-prem) using Kubernetes platform.

ABOUT THE ROLE:

You are a fit for the position of Senior Solutions Engineer, if your background includes:

• Understand the product inside-out and how this product can solve customer challenges. Be proficient in the product capabilities and position as a subject matter expert.
• Understand the product suite and ecosystem, such as related products in the suite and other integrated applications.
• Work on multi-cloud environments like AWS, Azure, Oracle Cloud Infrastructure, and GCP using the native Kubernetes platform (like EKS, AKS, GKE, and OKE in respective cloud environments).
• Analyze the performance requirements and perform the sizing exercise to recommend appropriate compute and infra specifications to the customer. As necessary, assist the customer with the Kubernetes cluster setup.
• Deploy the application and its components in the Kubernetes platform in the execution platform of the customer’s infrastructure (like AWS, Azure, OCI, GCP, on-prem, or custom private cloud infra).
• Implement Application Performance Monitoring using the tools of customers’ choice (like Datadog, Dynatrace, AppDynamics, New Relic, Prometheus, etc.) and set up appropriate monitoring to ensure the products’ responsiveness, security, resilience, and efficiency.
• Provide ongoing support should the customer require assistance, the monitors go off, or the customer report any concerns/challenges. This role is expected to be on-call periodically to provide operational support post-implementation.

If your background includes the following, you are a fit for the Senior Solutions Engineer role:

• Bachelor’s Degree in Computer Science, Computer Engineering, Management Information Services, or equivalent experience is required.
• 5+ Years of Software Development, Site Reliability, DevOps, or Software Implementation Experience.
• Minimum 2 years experience with Kubernetes and able to demonstrate expertise is required. Certified professionals are preferred.
• Minimum 3 years experience and able to demonstrate expertise in at least one public cloud infrastructure (AWS/Azure/OCI) is preferred.
• Experienced SRE with development or DevOps background, worked on enterprise-scale applications.
• A deep understanding of observability and application performance monitoring (APM tools, such as Datadog, Dynatrace, AppDynamics, etc.) is essential.
• Able to successfully communicate with business partners, management, and technical team members.
• Strong sense of customer service.
• Able to work in a highly collaborative team setting