ADDITIONAL INFORMATION

Job Number25042225
Job CategorySpa
LocationThe Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia, 4000
SchedulePart Time
Located Remotely?N
Position Type Non-Management

ROLE OVERVIEW

The Heavenly Spa by Westin offers a tranquil retreat in the heart of Brisbane City. Immerse yourself in serenity with our relaxation pods, indulge in rejuvenating facials, soothing massages, and revitalizing body treatments—all thoughtfully designed to calm the mind and refresh the spirit. Extend your experience by enjoying our resort-style pool, steam room, and the convenience of complimentary valet parking.
Join our team as a Senior Spa Therapist at the Heavenly Spa by Westin. In this role, you’ll provide guests with personalized sensory experiences, from indulgent massages and purifying facials to invigorating body therapies. With five treatment rooms, including two designed for couples, and a steam room, our spa is an oasis of calm within The Westin Brisbane.
You will have day to day responsibility for equipment, products, cleanliness and hygiene of the treatment areas and assist with demonstrations/events as required. You will also have daily responsibility of your retail sales, treatments (especially on facials), up selling and spa reception. You will also supervise and conduct the safety of users and equipment and receive training to ensure that all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards are implemented and monitored.

KEY RESPONSIBILITIES

• Provide professional services, including massage, body treatments, waxing, and skincare, tailored to guests’ needs.
• Assess guest needs, inquire about contraindications, and evaluate skin condition to ensure the appropriateness of scheduled treatments.
• Offer personalized advice on proper skin, hair, or nail care and recommend home care regimens to maintain results.
• Promote and sell spa services and retail products with a balanced focus on service delivery and product sales (50/50 split).
• Prepare treatment rooms and workstations with necessary products, equipment, and supplies to ensure guest comfort and safety.
• Escort guests to and from treatment areas, ensuring a seamless and relaxing experience.
• Assisting the treatments spa supervisor in driving and maintaining brand, room and treatment standards.
• Maintain cleanliness and hygiene by cleaning, maintaining, and sterilizing tools and work areas, and carry out room checks and feedback to senior team.
• Monitor and adhere to the daily schedule, managing time effectively to stay on track with appointments.
• Handle inappropriate guest behavior professionally by stopping service and notifying the supervisor or manager.
• Taking ownership of the set up and close down of the spa each day.
• Report accidents, injuries, and unsafe conditions to management promptly.
• Complete safety training and certifications as required and follow property-specific emergency procedures.