Key responsibilities

• Receive, interpret and respond to customer spare parts enquiries
• Identify the correct parts from manuals, drawings, photographs and supplier information
• Prepare quotations and process customer orders accurately
• Source and purchase spare parts from suppliers throughout Asia and Europe
• Coordinate international freight, customs documentation and delivery requirements
• Monitor outstanding orders and proactively keep customers informed
• Work with stores for the receipt, storage, picking, packing and despatch of parts
• Manage inventory levels and maintain accurate parts and pricing records
• Coordinate customer service calls, breakdown support and planned maintenance visits
• Schedule our service technicians efficiently across multiple locations

About you

• Substantial experience in a spare parts, service coordination or after-sales support role
• Experience working with industrial machinery, capital equipment, manufacturing, automotive, transport, agricultural equipment or a similar technical industry
• Demonstrated experience sourcing and importing parts from international suppliers
• A sound understanding of international freight, customs processes and import documentation
• Experience coordinating field-service technicians and preventative maintenance activities
• Strong commercial skills, including quotations, purchase orders, sales orders and invoicing
• Excellent written and verbal communication skills
• The ability to manage competing priorities without losing attention to detail
• Strong computer skills and confidence learning business management and service systems
• A genuine commitment to providing exceptional customer support
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