Senior Specialist, Account Management at CHECKOUT APAC PTE LTD

Hong Kong, Hong Kong Island, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

0.0

Posted On

09 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Relationship Management, Customer Success, Project Management, Negotiation, Communication, Presentation, Problem Solving, Organizational Skills, Commercial Sense, Stakeholder Management, Self-Motivation, Learning, Consultative Selling, Payments Strategy, Salesforce

Industry

Financial Services

Description

Company Description We’re Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen. Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why. With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech. Job Description Checkout.com is actively looking for an enthusiastic and inventive Senior Specialist, Account Management to nurture and maintain long-term relationships with our Tier 2 and 3 merchants and partners. This is an excellent opportunity to join one of the most successful FinTech companies at a turning point of its global expansion. You will be the business advisor and main point of contact to a merchant's post live process. You will act as the voice of our product and ambassador of our brand, delivering expertise, education, and mentorship to our merchants. The key for success here will be the ability to use your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve mutually beneficial scenarios and promote our value proposition. The ideal candidate is an independent, high-achieving individual, able to stand out in an ambitious environment and excel through self-motivation and personal drive. If you are eager to join a thriving, fast-paced, start-up company and contribute to shaping its future, this is the role for you to make a difference. How you’ll make an impact Crafting merchant specific account development plans Building high touch, consultative and positive relationships with our merchants through regular and open communications Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy. Tracking merchant project deliverables and ensure merchant activities are updated within SalesForce Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants’ needs Collaborating with various teams (e.g. Sales, Legal, Integration, Support) across the company to ensure an outstanding merchant experience Qualifications 5+ years’ experience in a B2B Account Management, Relationship Management, Customer Success role or relevant roles (bonus if in the FinTech, Payments industry and/or payment team from a merchant side) A strategic problem solver with excellent project management skills Self-motivated learner and excellent organizational skills Strong commercial sense and able to establish robust relationship with internal and external stakeholders at all levels Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities concurrently Passionate about learning new things and working on wide portfolio of accounts Good negotiation, communication and presentation skills Fluent in English and Mandarin Bring all of you to work We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity – and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram

Responsibilities

The Senior Specialist, Account Management will nurture and maintain long-term relationships with Tier 2 and 3 merchants and partners. This role involves acting as a business advisor and main point of contact for merchants post-live processes, delivering expertise and mentorship.