Senior Specialist, AR - Italian at A.P. Moller - Maersk

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

19 Sep, 26

Salary

0.0

Posted On

22 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collections Management, Customer Service, Problem Solving, English Fluency, Italian Fluency, Account Reconciliation, Dispute Resolution, Communication Skills, Proactive Engagement

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Collections Specialist is responsible for the management and collection of outstanding customer accounts, whilst maintaining the highest level of customer service. Collections Specialists will engage regularly, via telephone and other forms of communication with customers to ensure the timely payment of invoices and assist with the resolution of any disputes or queries raised by customers. Collections Specialists will engage in problem solving and actively aim to find solutions to issues that are inhibiting the payment of invoices. Collectors require high levels of comprehension skills, excellent problem-solving skills, ability to think on their feet and most importantly they must be proactive. Key Responsibilities : Handling customer on account agreement. Focal point between customer and AR analyst Escalation points for Collection Analytics within local organization Primary customer contact (phone, mails or visit) Updates Getpaid tool based on customer engagement. Focal point for local language dependencies Partnering with analyst to exceed portfolio targets. Fluent with both English and Italian Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com. A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.

Responsibilities

Manage and collect outstanding customer accounts while maintaining high levels of customer service. Act as the primary contact for customers to resolve payment disputes and ensure timely invoice settlement.