Senior Specialist - Diagnostics at Penske

Reading, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

0.0

Posted On

24 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Diagnostic technology, Fleet management, Data analysis, Fault code interpretation, Customer communication, Technical troubleshooting, Microsoft Office, Qlik, Qliksense, ServiceNet, Telematics, Problem-solving, Leadership, Time management, Attention to detail, Collaboration

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Position Summary: The purpose of this role is to reduce vehicle breakdowns. This will be accomplished in this position by technical fleet reviews to identify fault trends, coordinating repairs with key customers, and generating performance reviews to prompt changing behaviors for internal and external customers. This activity will also assist in the discovery or refinement of scenarios. As a function of the special focus on Rental as a key customer, this role will also work with Vehicle Supply to identify units coming off lease and into Rental that will need a Penske Bluetooth Device (ELD) or Telematics Device installed. They will submit the request and follow up to ensure a proper repair was made. Major Responsibilities: Customer Communication • Customers range from field personnel, 24/7, corporate depts & external customers such as dispatchers, fleet managers, high-level leaders and possibly drivers. • Address technical customer concerns. Initial communications are most likely informative in nature, persuasion and sales skills could be utilized and may include billing. Some communication could be escalated. Key Customer Focus • Identify key customer opportunities to develop key customer focus program; identify and create processes and follow-up actions. Daily reviews to identify scenario gaps & other at risk units. • Support updates to customers and the account representatives on performance. Work with customers to grow functionality and fleet-specific opportunities. Similarly, update leadership on program, performance and growth. Program evaluation • Continuous evaluation of the program to ensure success including receipt of FC information through all levels of the PRD program. Leverage missed opportunity data and apply technical knowledge to understand root cause. • Use systems, e.g. Qlik, Qliksense, ServiceNet, OEM software and raw data to evaluate number of prevented roadcalls. ProS team liaison • Support the technical knowledge and understanding of PRD to the ProS team. Meet on a regular basis to explain program advancements, changes and vision. About Penske Truck Leasing/Transportation Solutions Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske [https://www.gopenske.com/] to learn more.

Responsibilities

The Senior Specialist will reduce vehicle breakdowns by performing technical fleet reviews, identifying fault trends, and coordinating repairs with key customers. They will also manage performance reviews and support the installation of telematics devices on units transitioning into the rental fleet.