POSITION PURPOSE:

Provides guidance and support to clients by translating business requirements into technical specifications particularly in relations to finance management, such as accounting, grants, endowments, spend, FDM, account payables, accounts receivables and budget management. Configures, maintains, and develops Workday Finance (and similar cloud applications in the Finance application ecosystem) modules on finance management and supports their comprehensive testing. Performs data analytics, develops reporting, and supports process optimization initiatives.
Works closely with units across campus and possesses a solid understanding of business operations, policies, regulatory requirements, systems, and priorities. Possesses a customer-centric mindset and directly supports stakeholders and product owners on their requests. Delivers training, develops user guides, and supports change management initiatives.
Its work directly contributes to administrative efficiency and service quality. Supports management with insights conducive to strategic and impactful decision-making. Maintains the effectiveness and efficiency of its systems to meet business objectives and reporting obligations.

IN THIS ROLE, YOUR RESPONSIBILITIES WILL INCLUDE:

• Business and technical support: Intimately understands customers’ operational and strategic needs and provides expert advice to improve procedures or system configurations. Offers a simple, seamless, and collaborative stakeholder experience to customers. Reviews system capabilities and workflows and identifies ways to simplify the client’s experience. Addresses inefficiencies or configuration issues and escalates as necessary. Assists clients in the evaluation of their current processes and identifies new techniques to take full advantage of system capabilities. Keeps apprised of evolving industry tools and business processes and recommends improvements.
• Business process & system maintenance: Maintains and modifies business processes, workflows, naming conventions, and data masters in accordance with approved design principles, governance frameworks, and institutional business rules, procedures, and policies. Assigns security roles and develops custom reports. Identifies and resolves quality problems and troubleshoots and fixes bugs. Monitors master data relationships, ensures master data integrity (by addressing record duplications, format inconsistencies, incompleteness, inaccuracies, etc). Its core system will be the ERP (on modules for accounting, asset management, grants management, the foundation data model structure, financial planning, procurement, sourcing, inventory management, expenses, payroll, human capital management, compensation, time tracking and absence, position control and organization management). However, it will also support other Finance and HR applications.
• Change management: Supports continuous improvements and change management efforts across the University and ensures smooth transitions from current to desired business practices.