Company Description
-Valterra Platinum is the world’s leading primary producer of Platinum Group Metals (PGMs), operating across the full value chain, from resource to market. We mine the materials that make modern life possible, in ways that are safer, smarter and more responsible.
Our business is at the heart of the broader Southern African economic and social landscape and we are committed to working towards a safe, sustainable, competitive and profitable business that benefits our country, our communities, our people, and our shareholders.
If you’re driven by purpose, performance and the opportunity to make a lasting impact, we invite you to join us. At Valterra, you’ll be part of a team creating value that lasts—powered by curiosity, courage, and care. Apply today and be part of something bigger.

LOCATION: UK

Job Description
-Valterra Platinum Marketing IM is seeking an experienced Software Application Support Specialist with a strong background in supporting both physical and financial commodities trading and marketing systems to join our team.
The Senior Specialist IM Support will be the lead for the support function for the Marketing IM software estate, set the direction and scope of activities of the support team, and drive the continuous improvement of the Marketing system, processes, and support function.
The role holder will play a part in setting the support strategy. They will be a trusted partner to the Marketing business and combine expert knowledge of the technologies and the applications estate across the commodity trading value chain to deliver technology that supports safe, secure, resilient solutions to enable the Marketing business.
Senior Specialist IM Support will act as the key specialist point of contact for service providers in problem solving and investigations related to incidents in the Marketing area where they relate to systems and manage escalations within the IM team and external vendors.
The role holder will partner with the system delivery teams as new or changed application move into early life and BAU support to ensure a controlled evolution of the supported estate.

EXPERIENCE:

• 5-7 years of experience of working in a similar role
• 10+ years supporting software system and process in a commodities or financial services firm, ideally metals, but other commodities also possibility

ADDITIONAL INFORMATION-WHO WE ARE

We are a Southern African PGM producer, marketing metals globally, with a presence across 8 regions and 17 sites. Our operations include 4 operating mines, 3 smelters, and 2 refineries, giving us full control across the Platinum Group Metals (PGM) value chain—from resource to market.
We explore, we mine, we concentrate, we smelt, we refine and we market. As a result, we have an in-depth knowledge of PGM production and markets. Using this knowledge, we invest in developing sustainable markets for PGMs, partnering directly with research institutions as well as customers in the industrial, jewellery and investment sectors.
With 3 global marketing hubs and a team of over 29,000 employees, we serve a diverse international customer base while remaining deeply rooted in Southern Africa.

ROLE-SPECIFIC KNOWLEDGE:

• Experience in leading service support teams (Essential)
• Experience in trading domain knowledge, market/credit risk, back office/ERP integration experience (Desirable)
• Experience in CTRM/ETRM systems e.g. Aspect (Desirable)
• Experience of using data analysis tools (Essential)
• Experience of working with analysis and development teams supporting the SDLC (Essential)
• Experience of using one or more issue or SDLC management tools (e.g. DevOps, JIRA, ServiceNow)
• Experience of support process creation, implementation, and documentation e.g. ITIL (Desirable)
• Proven record of problem-solving skills requiring analytical, communication and negotiation skills (Desirable)