Senior Specialist, Logistics Performance (Rider Operations) at Delivery Hero

Vienna, , Austria -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, Logistics Performance, Rider Staffing, Earning Strategies, SQL, Data Visualization, Looker, Tableau, KPI Definition, Forecasting, Stakeholder Collaboration, Project Management, Operational Efficiency, Logical Thinking, Communication, Pragmatism

Industry

technology;Information and Internet

Description

Company Description foodora is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description We are seeking a highly analytical and strategic Senior Specialist to become a key driver of our logistics operations across the dynamic European region. This is a high-impact role where you will blend deep data analysis with end-to-end market ownership to solve complex operational challenges. Your mission is to optimize rider staffing, refine rider earning strategies, and ultimately enhance logistics efficiency to ensure a world-class delivery experience. By acting as the bridge between data-driven insights and on-the-ground execution, you will help build scalable, effective logistics solutions that power our growth. If you are passionate about using data to make a tangible impact, this role is for you. Key Responsibilities: Shape Tactics with Data: Dive deep into large, complex datasets to uncover actionable insights, creating compelling data visualizations and strategic recommendations that guide our regional logistics strategy. Drive Market Performance: Take full ownership of rider operations performance in key EU markets, proactively identifying trends, diagnosing issues, and implementing data-backed solutions for improvement. Collaborate for Impact: Act as a strategic partner to both local and regional logistics teams, working closely to drive performance improvements and roll out best practices. Lead Product Rollouts: Spearhead the operational launch of new logistics products and features in your markets, ensuring seamless execution and alignment with our central product teams. Deliver Key Projects: Support and manage high-impact regional projects focused on optimizing rider staffing models, earning structures, and overall logistics efficiency to improve operational outcomes. Enhance Forecasting Accuracy: Partner with growth marketing teams to analyze demand patterns and refine forecasting, ensuring our rider supply is perfectly aligned with customer needs, especially in high-demand zones. Qualifications Minimum 3-4 years of experience preferably from high growth start-ups, tech companies, management consultancy or other dynamic role Must have: working experience with SQL and data visualization (using Looker, Tableau, or similar), including dashboard creation and KPI definition You earned a university degree in STEM or economics You possess a hands-on mentality and logical thinking skills You are a high performer capable of creating impact through data driven decisions You are highly motivated and communicative, independent and pragmatic in handling business challenges in a fast-paced environment You are highly curious and happy to question the status quo You possess excellent English communication skills, both written and spoken A plus if familiar with modern productivity tools and use of AI/GPT assistants to improve efficiency Most importantly you evidence traits of ownership, accountability & strive to improve! Additional Information What we offer you: An extremely varied job with a great learning curve; in a successful, fast-growing international company A company structure with flat hierarchies - we offer an environment where your ideas and initiatives are not only welcome, but also supported A great package of benefits, including regular team events, lunch vouchers, flexible working hours, home office options, remote work and much more Based on full-time employment (38.5 hours per week), we offer an annual gross salary starting at EUR 65,000 (all-in), depending on your qualifications and experience

Responsibilities

This role involves deeply analyzing complex datasets to guide regional logistics strategy and taking full ownership of rider operations performance in key European markets. The specialist will implement data-backed solutions, partner with local teams, and lead the operational launch of new logistics features.