senior specialist, office administration and projects at Starbucks Coffee Company

Hong Kong, , China -

Full Time

Start Date

Immediate

Expiry Date

24 Sep, 26

Salary

0.0

Posted On

26 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Office Administration, Facilities Management, Vendor Management, Stakeholder Management, Microsoft Office Suite, Communication Skills, Interpersonal Skills, Organizational Skills, Occupational Health & Safety, Procurement, Event Logistics, Customer Service

Industry

Retail

Description

Job Title: senior specialist, office administration and projects Reports to: senior manager, partner resources Job Location: Hong Kong Support Center Now Brewing – senior specialist, office administration and projects! #tobeapartner Job Summary This role contributes to the success of Starbucks Asia Pacific by delivering a seamless workplace experience and ensuring the efficient day-to-day operation of the Hong Kong Support Center. It combines front desk responsibilities with broader office administration, facilities coordination, and vendor management. Key Responsibilities I) Front Desk & Workplace Experience • Serve as the first point of contact, providing professional and welcoming reception services to internal and external visitors • Manage visitor registration, access badges, and maintain accurate visitor logs • Handle incoming calls, direct enquiries, and provide accurate information to callers • Ensure reception, meeting rooms, and common areas are clean, organized, and presentable at all times • Collaborate with SolvePort and functional admins to support meetings and office events, including logistics, catering, and setup II) Office Administration & Operations • Act as the primary point of contact for office-related enquiries, providing timely support to partners • Oversee daily office operations to ensure a smooth and efficient workplace environment • Coordinate mail handling, courier services, and delivery tracking • Manage office supplies, pantry inventory, and procurement, ensuring sufficient stock and cost efficiency • Oversee company mobile phone management, including service plans, device procurement, trade-in, replacement, and inventory control • Collaborate with SolvePort to maintain AV equipment and office systems (e.g., AV displays, meeting room setup) • Ensure office policies and procedures are up to date and properly communicated • Partner with Global Security & Resilience teams on access control, emergency preparedness, and incident management (e.g., fire alarms, evacuation procedures) III) Facilities & Vendor Management • Liaise with building management and service providers on office maintenance and facilities-related issues • Manage vendors, including cleaning, pantry services, pest control, courier, office equipment, and maintenance providers • Monitor vendor performance and ensure service quality and cost effectiveness • Coordinate office repairs, maintenance, and equipment servicing IV) Governance, Safety & Continuous Improvement • Act as the Occupational Health & Safety (OHS) gatekeeper, ensuring workplace practices align with safety requirements and policies • Partner with functional teams to identify risks and drive improvement plans related to workplace safety and wellbeing • Maintain accurate records for office inventory, assets, and administrative processes • Ensure office operations are carried out in line with company and regulatory requirements • Identify opportunities to streamline processes and enhance workplace experience Required Experience • 5+ years of experience in office administration, facilities management, or workplace experience roles • Proven track record in vendor coordination and stakeholder management • Experience working in corporate or multinational environment is preferred Required Skills & Competencies • Strong organizational skills with the ability to manage multiple tasks and priorities • Strong communication and interpersonal skills with a customer-focused mindset • Ability to work independently, take initiative, and handle issues proactively • Proactive, detail-oriented professional who can manage operations independently, enhance service quality, and support a positive experience for partners and visitors • Proficiency in Microsoft Office Suite • Fluent in English and Chinese Our Promise • Our partner promise: Bridge to a better future • Our customer promise: Serve the world's finest coffee with a moment of connection • Our farmer promise: Ensure the future of coffee for all • Our community promise: Contribute positively • Our environmental promise: Give more than we take • Our shareholder promise: Generate long-term returns Let us give you the opportunity to be part of something bigger than yourself. It is time for you #tobeapartner. Apply today! All partners (employees) and applicants will be treated fairly, without regard to gender, race, color, national origin, citizenship, religion, age, physical or mental disability, sexual orientation, marital/family status, gender identity or other factors protected by law. We have zero tolerance for any type of discrimination or harassment based on the foregoing.

Responsibilities

Manage the day-to-day operations of the Hong Kong Support Center, including front desk reception and workplace experience. Oversee facilities maintenance, vendor relationships, and occupational health and safety compliance.