Senior Specialist, Partner Integrations - New Verticals at DoorDash USA

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

115000.0

Posted On

14 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Account Management, Integration, APIs, Webhooks, SQL, Project Management, Data Analysis, Communication, Problem Solving, Relationship Building, Process Improvement, Ecommerce, Cross-Functional Collaboration, Merchant Insights, Detail-Oriented, Analytical

Industry

Software Development

Description

About the Team The New Verticals Partner Integrations team is dedicated to our Merchant's success, working to build cutting-edge technology services that empower merchants to grow their businesses seamlessly. As DoorDash expands its scale and breadth of integrated delivery offerings, we are seeking talented individuals to join us and further enhance our technical prowess. We are looking for motivated team members who embody a “Merchant First” attitude to guide our partners through their integration journey with DoorDash. About the Role DoorDash is looking for someone who wants a challenge, likes interfacing with top partners, and is passionate about standardizing & scaling high growth products across our New Verticals business. You will serve as the Technical Account Manager for these integrations, gathering information from partners and helping them connect to our systems. You will be expected to get to the lowest level of detail to understand our products & processes, as well as to think strategically about growing this business & function. You will strategize with our cross-functional DoorDash teams to build & operate a world class integrations platform. This role will focus on third-party integrations, unlocking new selection and value-added features. You’re excited about this opportunity because… You will own the success of our New Verticals integrations by driving initiatives across technical teams, contractors, and internal business stakeholders You will identify, resolve, and escalate day-to-day integration-related blockers You will be the voice of DoorDash in managing external relationships with our New Verticals partners, leading implementation and process improvement You will partner with product, engineering, and operations teams to discover & drive opportunities for improvement that come from data analysis, merchant insights, and the definition of new processes You will help shape the systems integrations roadmap in collaboration with other product and operations owners You will empower cross functional partners by partnering with Growth Operations to educate stakeholders on integrations and create user-friendly enablement content Your responsibilities in this role are… Be a Subject Matter Expert for DoorDash’s integrated offerings and guide partners through new Integration builds. Collaborate closely with Merchants and Integrations partners to ensure a seamless onboarding experience and successful integration onto the DoorDash platform. Communicate effectively with both technical and non-technical stakeholders to provide guidance and support. Translate complex technical requirements into clear business solutions that align with our partner’s objectives. Work on strategic projects based on Merchant needs to uplevel our product offering and to contribute to our processes and documentation to continuously improve. We’re excited about you because… You are a problem solver - You thrive on solving complex problems, diving into the details, and providing actionable plans to triage and resolve escalations. You are technically savvy – You possess technical acumen and are comfortable navigating engineering terminology, translating it into practical business understanding. You are a relationship-builder – You excel at building relationships and can influence and motivate individuals at all levels, both internally and externally. You are detail-oriented – You are process-driven and highly organized, with a keen ability to capture all necessary information in a way that is easily understood by both technical and business stakeholders. You are analytical – Your analytical mindset allows you to interpret complex data and extract valuable insights to drive informed product prioritization. Qualifications Operational Proven track record of maintaining and enhancing processes Strong ability to collaborate with external partners to drive successful partnerships Experience in project and/or program management Proven success working in cross-functional engineering and operations teams Experience working in retail ecommerce a plus Technical 3+ years of experience translating technical concepts to business solutions Demonstrated technical knowledge of integrations, APIs and webhooks Hands-on working SQL experience to troubleshoot and self-serve General Excellent written and verbal communication skills Bachelor’s degree required Compensation The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information. DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here. See below for paid time off details: For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week). The national base pay range for this position within the United States, including Illinois and Colorado. $78,200—$115,000 USD About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.

Responsibilities

You will own the success of our New Verticals integrations by driving initiatives across technical teams and managing external relationships with partners. You will collaborate with product, engineering, and operations teams to discover and drive opportunities for improvement.