Company Description
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
Today, we deliver hundreds of millions of food orders, grocery items, and other products per year, to our customers in nine countries throughout the region with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Egypt, Jordan Kuwait, Oman, Qatar, and the UAE in 30 minutes or less! Our philosophy is to ensure we do what is suitable for our ecosystem- our customers, partners, people, riders, and the communities in which we operate.
Job Description

STRATEGIC EMPLOYEE EXPERIENCE

• Lead experience-design sprints and initiative execution for priority moments (e.g., preboarding, onboarding, recognition, parental leave).
• Apply human-centred design methods—journey maps, surveys, focus groups, co-creation workshops etc—to surface pain points, root causes and craft solutions.
• Pilot, iterate, scale. Run small pilots, collect real-time feedback, and roll out initiatives and process improvements that lift satisfaction, productivity and experience.
• Track success. Measure and report headline metrics to stakeholders.
• Maintain awareness of trends and best practices in designing, measuring and optimizing employee experience

Please refer the Job description for details