Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist, Product Experience Design
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.
Overview:
Mastercard’s Security Solutions Organization (SSO) is responsible for safeguarding trust in payments, both now and in the future. We ensure that transactions and interactions are safe, simple and smart. The Ecosystem Risk Solutions product organization within SSO is responsible for developing and managing cybersecurity risk solutions that help build trust in the Mastercard ecosystem while increasing Mastercard’s posture as a leader in the cybersecurity industry.
The Senior Specialist, Product Experience Design is responsible for leading the design of differentiated and scalable experiences for Mastercard’s cloud-based capabilities designed to protect and shield small & medium business customers. This role will support the product management team for concept ideation and solution design, defining and managing the customer journey, hypothesis testing through prototypes, feature articulation and user flows, interaction design, and optimizing the experience in commercialization.

Role:

• Initiate and foster cross functional relationships among delivery partners
• Serve as primary contact on specific components of work
• Participate in initiative-level sessions, contribute to research studies, and participate in product experience design workshops
• Recommend and implement design decisions on initiatives, heavily influenced by research findings
• Leverage design best practices and patterns when feasible; proposing and codifying new patterns when appropriate
• Produce, test and iterate on experience artifacts, including user flows, interaction models, prototypes, wireframes, low/high fidelity sketches, and design specifications
• Contribute to team values and culture priorities
• Invest efforts in self-development goals and opportunities

All About You:

• Hands-on emerging experience in product design
• Demonstrated ability to execute with support from senior-level peers
• Experience working with small & medium businesses preferred
• Experience with cloud-based cybersecurity solutions a plus
• Please be prepared to provide a portfolio showcasing your skills & experience.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Role:

• Initiate and foster cross functional relationships among delivery partners
• Serve as primary contact on specific components of work
• Participate in initiative-level sessions, contribute to research studies, and participate in product experience design workshops
• Recommend and implement design decisions on initiatives, heavily influenced by research findings
• Leverage design best practices and patterns when feasible; proposing and codifying new patterns when appropriate
• Produce, test and iterate on experience artifacts, including user flows, interaction models, prototypes, wireframes, low/high fidelity sketches, and design specifications
• Contribute to team values and culture priorities
• Invest efforts in self-development goals and opportunitie

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines