Senior Specialist, Product Operations (Fintech) at Delivery Hero

Berlin, , Germany -

Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

0.0

Posted On

27 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collaboration, Problem Solving, Technical Knowledge, Results Oriented, Initiative, Data Analysis, Project Management, Program Management, Communication, Stakeholder Influence, API Understanding, Payment Flows, Compliance, Issue Resolution, Configuration, Metric Analysis

Industry

technology;Information and Internet

Description

Company Description As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero. Job Description We are looking for an experienced Senior Specialist, Product Operations to join our Global Payments Product team and deliver best-in-class payment experiences for customers across the world. Payments Product Operations executes Delivery Hero’s vision to always deliver an amazing experience by shaping global Payments products - which combine internal technology with a robust network of worldwide service providers - and ensuring that we can execute hundreds of millions of monthly payments successfully. The Product operations team in payments are supporting day to day operations as well as new initiatives for more than 70 markets with various combinations of PSP`s, providers and acquirers setup even within the same market. As an Associate Principal, Product Operations, you will play a critical role in both the daily execution of a highly-stable payments platform and in guiding new technical initiatives - with global scope and impact - to successful delivery. If you're a creative problem solver who is hungry for a new adventure, an international workplace is waiting for you in the heart of Berlin! You support the roll-out of new products and features in your area of responsibility that includes planning and maintaining rollout strategy, detailed awareness of milestones and proactive contribution to issue resolution that impacts meeting the milestones. You will own and execute communication channels on initiative status - including a clear view of outcomes to be delivered, progress toward those deliverables, risks, and mitigation tactics (including troubleshooting, escalation and close follow up) - to ensure consistent awareness among a global set of stakeholders. You will hold a high standard for performance, communication, and process adherence among initiative workstream owners, including senior-level stakeholders where appropriate. Where necessary, you will identify program management best practices and implement them among initiative participants - either yourself or with leadership support as required. You will leverage and influence analytical insights to inform critical decisions and define the impact of the decisions you have influenced. You will also grow your own detailed understanding of key metrics and KPIs for DH Payments and industry standards, and use that understanding to influence improvements to program direction and/or daily execution. You will plan and execute detailed configuration and maintenance tasks for providers and internal systems, to maintain business continuity, compliance, and effective third-party provider management. Qualifications Collaboration: Communicate and collaborate effectively with diverse global teams, present findings, and influence stakeholders. Problem Solving: Address complex challenges with effective solutions aligned with business objectives, technical requirements, and stakeholder needs. Technical knowledge: You are aware of the complex technical setup of the payment eco-system that includes the API`s understanding, knowledge of different payment flows and legal requirements. Results Oriented: You are able to cut to the core of a problem, identify what needs to be done and when, and work effectively with partner teams to get the right solutions implemented at the right times. Initiative: Proactively identify opportunities, propose improvements, and take ownership of initiatives. Data Analysis: Gather and interpret data-driven insights to support decision-making and product improvements that would have impact on Business KPI`s like performance optimization, conversion rates, Central platform reliability and cost. Project and Program Management: Manage high-impact projects, align teams, and ensure successful execution within deadlines. Fluent in English Additional Information What's in it for you: Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape. Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan Look up and go for it. We will support you in developing yourself and your career: 1.000 € Educational Budget, Language Courses, Parental Support The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Online Canteen, Corporate Discounts We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at [email protected] it in your application. Severely disabled applicants with equal qualifications will be given preferential consideration. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.

Responsibilities

The role involves supporting the rollout of new products and features by planning and maintaining rollout strategies, tracking milestones, and proactively resolving issues that impact delivery timelines. This person will also own communication channels to keep global stakeholders informed about initiative status, outcomes, risks, and mitigation tactics.