Senior Specialist at S&P Global

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

02 May, 26

Salary

0.0

Posted On

02 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Contract Management, Data Entry, Customer Service, Problem Solving, Communication, Organizational Skills, Analytical Skills, MS Office, Financial Information Systems, Team Collaboration, Time Management, Sales Support, Order Management, Renewal Pricing, Documentation, Presentation Skills

Industry

Financial Services

Description

About the Role: Grade Level (for internal use): 09 The Role: Contract Support responsibilities are to provide assistance to sales with data entry and administrative activities supporting the up-front new sale and renewal management process. Ensure the timely and accurate processing of contracts post client acceptance of commercial proposal. Improve accuracy in revenue reflected in sales pipeline and forecast through order management and reconciliation. Manage pro-active communication to Sales Reps to ensure renewal contracts are reviewed and reconciled prior to invoicing. Assist to trouble shoot all customer queries on invoices and product fulfillment. Acts as a lesion between sales and Order Management review team to ensure smooth order processing. Responsibilities & Impact: · Assist the team manager in running day to day operational activities · Help the team manager improve team performance through various tasks assigned to make the team and process more efficient · Act as point of contact when the team manager is not available and also help with mentoring and coaching team members as needed · Perform contract data entry into CPQ for deal creation of large subscriptions and manage opportunity as part of the deal process ·This role is responsible for all global orders, new, amendments and renewals, with an emphasis on Global majors, Strategic Customers, Large Regional Customer & highly complex orders for order resolution Track status of cases to ensure smooth transaction processing from deal creation to fulfillment · Monitor escalations from Order Management to sales. Gather response or clarity from sales for prompt completion · Assist sales with client resolutions to questions concerning products, billing, account/contract status, change of address, cancellation requests, refund requests, and all pertinent queries · Provide the highest level of contract management support to Sales & BPMS, regularly attend Sales Pipeline planning meeting & report subscription status on key accounts both written & verbally as needed. · 100% adherence to CPQ ecosystem and adoption of all service procedures that provides the business partners with comprehensive and actionable solutions-oriented metrics. · Meet or exceed business SLA’s and business process requirements through effective prioritization, timely problem resolution & follow all prioritization instructions · Work across S&P Global Energy organization to resolve any sales contract management issues in a timely manner · Understand required contractual documents (SA, MSA, Affiliates Rider etc.) ensuring compliance with pricing and legal rules as needed · Reconcile Renewal Pricing for Sales subscription review: Apply business renewal rules – YoY price adjustments & analytics · Contribute to regular review, suggestions, collaboration & updating of all processes & workflows within the department · Document all activities, communication and progress in CPQ · Provide information as needed for audit as required · Completes other assignments as required and/or assigned. What We’re Looking For: Education: · Bachelor’s Degree or equivalent education and experience. Work Experience: 3 - 5 years of related work experience or related degree. Customer service experience or working in Fast paced environment with Sales Organization Experience on data entry and processing and working within a team Language Requirements: Excellent English-speaking skills required (oral and in written) Other knowledge, skills, and abilities: · Excellent Problem Identification & Solving skills · Excellent oral and written communication skills · Excellent organizational skills and ability to prioritize · Excellent analytical and research skills · Excellent MS Office skills – including strong Excel skills · Significant of financial information systems and processes · Excellent ability to collect, analyze and summarize data and to prepare clear and concise presentations and reports within Contract Support, to Sales & other groups · The incumbent should have the ability to prioritize and manage multiple tasks simultaneously and remain cognizant of deadlines and schedules. · Ability to work in a fast-paced and changeable environment. · Ability to communicate effectively with all levels of management. · Ability to regularly demonstrate competency on all orders ranging from simple to complex Work Schedule/Travel/On Call, etc.: · Work overtime as needed during the month end close. · Flexible schedule to meet important deadlines. · Occasional travel may be required · Occasional work on Manila Holidays may be required About S&P Global Energy At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration. S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at www.spglobal.com/energy. What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group) S&P Global delivers Essential Intelligence® that shapes decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

Responsibilities

The Senior Specialist will provide contract support to sales, ensuring timely and accurate processing of contracts and managing communication with sales representatives. They will also assist in troubleshooting customer queries related to invoices and product fulfillment.