Senior Specialist Sales Operations at Infineon Technologies AG Australia

Guadalajara, jalisco, Mexico -

Full Time

Start Date

Immediate

Expiry Date

12 Feb, 26

Salary

0.0

Posted On

14 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Operations, Customer Communication, Escalation Management, Relationship Management, Pricing, Sales Forecast, Opportunity Management, Reporting, Analysis, Detail-oriented, Organizational Skills, Quality Management, Interpersonal Skills, Communication Skills, Service-oriented, Responsiveness

Industry

Semiconductor Manufacturing

Description

Working within established procedures and tools (e.g., SAP CRM and CRM Dynamics), you will deliver routine reporting, account clearing, and product change notifications, all with a service-oriented mindset, attention to detail, and commitment to quality management principles. Plans and schedules their own work typically independently to meet goals and deliverables based on general directions. Impact of regular and independent decision-making is limited to the attainment of project objectives. The job encompasses the execution of structured standard tasks in their own area of responsibility, which are routine. More senior colleagues deliver close guidance and direction as well as training on the job. Customer Communication: They will be the first entry point for customer requests. Must be able to give a first-level response and channel the request internally. Escalation Management: Able to execute guided escalation. Relationship Management: Interfaces with the customer in different departments, warranting a professional relationship. May attend customer meetings & calls to discuss ongoing topics, review service levels, and build relationships. Pricing: prepare commercial offers for customers with support of the BU and account manager in the SAP CRM tool. Sales Forecast: support the Account Manager on the monthly sales forecast updates. It could be one region/a few products or a few locations in the S&OP tool. Year price Negotiation: Support Account Manager with RFQ data verification (RFQ data processing. Less complex data. Prepare data for Volume Price Agreements (VPA), track VPA fulfillment, and adjust backlog for new pricing. Opportunity management: Processing sample requests from the customer through ISaR; track & expedite the delivery of samples. Support data entry into CRM Dynamics according guidance of FAE or AM. Reporting and Analysis: Simple analysis guided by supervisor by clear instructions, update of predefined reports such as RMextract_Dragon Cube_CEBIS+ CubeAccount clearing: credit limit check, clarification of overdues and differences Prices & tax) in alignment with AM; credit & debit notes creation in ERP system. Product Change Notifications/PD: Send documents to the customer if not automated. College degree or 3-5 years of relevant work experience. Must be able to operate, align, and collaborate with cross-functional and global teams. Must speak English. German-speaking is a plus. Demonstrates customer and sales support skills. Service-oriented attitude, good interpersonal and communication skills. Has a sense of responsiveness, both timely and complete. Ability to drive closure with diverse personnel throughout the corporation. Applies company policies and procedures to resolve routine issues. Able to receive detailed instructions from their direct manager. Detail-oriented with strong organizational skills. Champions' customer causes to the mutual satisfaction of the customer and company. Readily accepts assigned responsibility. Follows established processes. Experience with product change notifications (PCNs). Familiarity with quality management principles and practice. We are on a journey to create the best Infineon for everyone. This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.

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Responsibilities

The Senior Specialist Sales Operations will deliver routine reporting, account clearing, and product change notifications while maintaining a service-oriented mindset. They will also support the Account Manager with sales forecasts and pricing negotiations.