Senior Specialist, System & Project at RHB Banking Group

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

10 Jul, 26

Salary

0.0

Posted On

11 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Business Analysis, Test Management, System Support, Risk Management, Compliance, Vendor Management, Business Continuity Planning, Disaster Recovery Planning, Technology Optimization, Governance, Stakeholder Management, Process Improvement, Quality Assurance, Customer Contact Centre Operations

Industry

Financial Services

Description

PRIMARY OBJECTIVE Business Project Manager for Customer Contact Centre (CCC) responsible to end-to-end projects cycle and management for CCC projects and initiatives in as well as cross business support and collaborate for bank wide projects. Drive continuous improvement and further enhance support functions to Contact Centre through technology adoption and optimization opportunities and analysis and act business analyst for CCC. Undertake Test Manager role for big projects in CCC responsible in managing end-to-end testing deliverables to ensure test processes, standard and methodologies comply to bank’s project governance as per guidelines laid down by TCOE. Responsible in managing and coordinating day-to day system support for all CCC work sites i.e. Menara AA, RCOE PJ and Kuching, providing support and coordination on compliance and security control monitoring matters in CCC and also responsible for coordination of Business Continuity Plan and Disaster Recovery Plan for CCC. Key liaison for Contact Centre on Risk and Compliance related to technology risk and compliance ensuring CCC complying with governance in project execution and implementation. Manage and work with key vendors as necessary especially on the quality of services delivery. A mantra for our clients, customers, partners and every member of the RHB family. Yes, you. Our employees are one of the reasons we are here today. Dynamic, forward-thinking and progressive, there is a reason why we are an award-winning financial institution. Join us today and be a part of a winning family. At RHB, we take pride in our people and our teams. Great relationships built on trust, a 'leading it right' environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home. As we grow towards realising our aspirations, we promise a workplace built on the five pillars – RHB Cares; RHB Leads; RHB Inspires; RHB Progresses; and RHB Rewards.

Responsibilities

The role involves managing end-to-end projects for the Customer Contact Centre and acting as a business analyst to drive technology optimization. It also includes overseeing testing deliverables, ensuring compliance with governance, and coordinating system support and business continuity plans across multiple sites.