Senior Specialist, WFM Administration at Percepta South Africa

Lipa, Batangas, Philippines -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

0.0

Posted On

11 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, Time Management, Organizational Skills, Forecasting, Data Privacy, Team Building, Data Manipulation, Reporting, Service Ticket Processing, Performance Monitoring

Industry

Outsourcing/Offshoring

Description

Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Specialist - Workforce Management – Administration working onsite in TTEC Lipa, Batangas, you’ll be a part of bringing humanity to business. #experienceTTEC What You’ll be Doing Looking for an opportunity to be a trusted advisor? Do you have a passion to work across many departments to implement existing and new processes built for success? In this role, you’ll ensure quality and accuracy metric of the team are met every month as well as monitoring outage, weather, and contingency. During a Typical Day, You’ll Process and help with service tickets, support items, and Help train new employees and monitoring team performance Bring your time management and organizational skills to forecast and provide advice to teams Ensure customer data safety and privacy What You Bring to the Role 6 months or more data analysis experience Associate degree, technical school or equivalent work experience Team building and nurturing an inclusive environment A solution-oriented mindset to ensure happy customers Engage and support the team in making sure they have the proper tools and systems to accomplish day-to-day tasks Understanding, interpreting, and manipulating data for reporting What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit https://mybenefits.ttec.com/ for more information. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. About TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI-Onsite Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC.

Responsibilities

This role involves ensuring the team meets quality and accuracy metrics monthly, monitoring outages, and handling service tickets and support items. The specialist will also train new employees, monitor team performance, and provide forecasting advice.